United’s Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: “Connecting people. Uniting the world.” drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run “Business Resource Group” communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Team Overview: Crew Facing Technology team at United provides digital solution to our Pilots and Flight Attendants for all operational and quality of life needs. With the innovation at the forefront, we deliver industry leading digital solutions to 50k+ crew members, the largest and one of the most critical frontline workforces at United. Come join our team and be part of a major transformational and modernization journey to build cutting-edge web and mobile solutions using modern technologies and cloud architecture.
Job overview and Responsibilities
The purpose of the Senior Manager IT is to lead a team of developers in the continued design and development of Pilot and Flight Attendant facing applications. This position will collaborate extensively with our business partners to design, develop and integrate user interfaces and services that meets the business needs. This position will have a strong focus on delivering Angular, .NET, iOS and Android solutions with the ability to influence innovation within the web and mobile spaces.
Product Delivery and Support:
Responsible for delivery of large programs and continuous improvement initiatives within the web and mobile channels
Collaborate with developers, cross-functional digital technology teams and business users to design, develop, and integrate user interfaces and services that meet business needs
Contribute to the team effort by accomplishing project tasks on schedule and by interacting and mentoring junior and senior team members
Collaborate with network, security, end user services, common services, and other IT stakeholders to assist with ensuring adherence to standards, IT security, enterprise architecture and integration considerations
Provide effective leadership, motivation and mentoring to develop team members on managing 3rd party vendor hosted solutions, various phases of the software development life cycle, oversight of resources located locally and remotely, and adherence to United Airlines standards for security, platform, and performance
Play a key role in formulating and following the procedures for test driven development
Leads the planning and daily operations of assigned set of applications and systems
Guide team on facilitating investigation of production outages/problems and the subsequent restoration of service; ensure determination of root cause with plans for remediation; escalation points for application/system production outages
Maintain in-depth knowledge of technologies and architectures used to support assigned set of applications and systems
Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed, and performed
Build and maintain relationships with business partners by providing a team of subject matter experts and leadership to collaborate with a matrixed team of functional and technical resources across the organization to deliver value added services and solutions
Provide leadership and guidance to team and IT support groups to ensure business and technical requirements are met and the finished product is delivered to the customer per schedule and budget
Reports to senior leadership on key performance indicators for departmental initiatives and on the health of the projects under their supervision
Lead team members and collaborate with business units to execute on application roadmap
Influence and motivate members of their peer group to better managerial and leadership practices
Conduct performance reviews, coaching, identifying training and development requirements and plans
Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups/teams
Accountable for administrative management of 10+ IT professionals as direct reports – HR administration, Time Reporting, etc.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.
Bachelor’s degree in Computer Science, Engineering or Business Administration
9+ years of IT and business/industry work experience- At least 12 months of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders- Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management and other related disciplines/processes
Technical leadership experience in delivering and managing complex web and mobile solutions
Must be legally authorized to work in India for any employer without sponsorship
Must be fluent in English (written and spoken)
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Masters in Computer Science, Mathematics, Information Systems, or other related field
Prior technical experience as architect or application developer
Angular, .NET, C#. Native mobile development in iOS Android. AWS and DevOps
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
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