UnitedHealth Group Looking for Associate Technical Support Analyst II at Hyderabad, Telangana Full Time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:
Provide custom installations that ensure a silent and seamless experience on workstations via automated deployments

Taking ownership of incidents/requests and make sure issue is resolved before the SLA

Resolve errors when received while running software/applications

Escalate requests if required to L2/SME

Use remote control tool to assist end users when needed

Contributes to team effort by accomplishing related results as needed

Provide 1st & 2nd level Tech

Identifies correct knowledge documents and support materials to answer questions and troubleshoot issues

Learns about technology deployments and how they fit within business model/strategy

Explains general navigation to customers; Translates technical terms to non-technical users to help in explaining navigation

Partners with technical teams to resolve issues within defined Service Level Agreement

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:
Degree in either Computer Science, Information Technology, or a related discipline

Good communication skills, technical skills and any certification on hardware & software is added advantage (Computer Hardware and Software & Mac OS)

2 – 4 years of experience in IT and End user technology

Experience / working knowledge of Microsoft Office products to assist end – users with technical assistance for hardware and software

Team Player with multitasking and problem-solving skills

Show an interest in learning more advanced aspects of the functional skills

Proven good communication skills, technical skills

Proven flexible to work on shifts as per business need

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

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