Project detail
Job Description
We have Multiple openings in the Java Technical Support role :
4 Technical Support
1 Support Team Lead
Technical Support Responsibilities:
Identifying the root cause issue of the product and support with the solutions.
Troubleshooting technical issues.
Help with Installing and configuring hardware and software.
Speaking to users to quickly get to the root of their problem.
Providing timely and accurate user feedback.
Talking users through a series of actions to resolve a problem.
Following up with users to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications or modules.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Technical Support Requirements:
Graduate.
Basic knowledge of Java and MySQL is mandatory and must
Prior experience in tech support, desktop support, or a similar role.
Proficiency in PC Operating systems as well as Mobile OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Skills
Java, Technical Support
Skills Required
Java
Industry Categories
Developer
Languages required
English
Freelancer type required for this project
Full Time
0
Location
India
Project ID: 00003157
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