UnyKloud Looking for CUSTOMER SERVICE/HELP DESK at Hyderabad, Telangana Full Time

• Resolves customer concerns raised on product application or compatibility matters.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
• Troubleshoots problems with malfunctioning software applications and recommends corrective action.
• Performs highly complex troubleshooting and analysis. Documents customer information and recurring technical issues to support product quality programs and product development.
• Handles inquiries and problems involving major product area expertise and 2 or more minor product areas. Performs complex troubleshooting and analysis.
• Identifies software defects and root cause using available debugging tools and reports them to Quality Assurance/Development for confirmation and fixing.
• Identifies alternative solution to defects. Authors solutions / knowledge-based articles within area of expertise. Documents case through formalized written communication
• Excellant documentation skills using Word, PPT, VISIO etc
• Attention to detail and ability to capture handle large meetings
• Very strong phone and email communication skills. Should be able to handle customers and have experience in understanding user accent from Australia, China, USA, Singapore etc

For detailed job description please request UnyKloud HR Department. Please send us your CV and a portfolio of work digitally which should demonstrate how your skills align with this job role. All applications must have a cover letter that contains a brief explanation as to why you think you would be the perfect candidate for the role. Please submit your application with current salary details, expected salary, work portfolio, your passport photo, detailed resume to: [email protected] for review, making sure you include job title in the subject line.