upGrad Looking for Technical Lead at Mumbai, Maharashtra, India Full Time

Role & responsibilities

• Formulate and own the implementation plan of identified strategies.
• Create and maintain a benchmark of vital metrics, capacity planning, incident management, and IT infra uptime.
• Assist internal stakeholders to build the required capabilities for growth and innovation to sustain high performance.
• Own initiatives/ experiments towards ensuring seamless system installations, upgrade implementation plans, and tasks.
• Final level for incident escalations; owns the RCA, correction, corrective action, and preventive action.
• Articulate, collaborate and build consensus on the solution path with stakeholders on key challenges faced by the organization.
• Effectively manage team members in line with company culture and values, providing effective, valuable feedback timely & consistently.
• Build virtualized environments, manage SAN/NAS solutions, and manage new product evaluations and implementations.
• Deep understanding of IT Infrastructure, VPNs, DHCP, DNS, Backup, Storage, SSO, WSUS, O365, PowerShell Scripting, GPO, Data Encryption
• A reasonable understanding of Networks, Security, Firewalls, AWS, Azure, and ERP (SAP S4/HANA)
• Handled ISO 27001 & various other compliances.
• Own the documentation of various processes and procedures, solution implementations, and keep a version control

Preferred candidate profile

• Bachelor of Engineering/computer science or equivalent from a recognized University
• ITIL Certified/Trained
• Microsoft/Cloud Computing Certified/Trained
• 8 – 10 years of experience in IT Infra
• Experience in Windows / MAC operating systems.
• Working knowledge and previous experience supporting the following: Windows: Active Directory, DNS, Radius Authentication, DHCP
• Microsoft Certified
• Deep knowledge of Server computing, network concepts
• Understanding of G-Auth, SAML, Oauth
• Aware of standard and best practices and integration of all tools.
• Analytical and problem-resolution skills.
• The ability to interact efficiently with peers and customers is required.
• Ability to multitask effectively.
• Awareness of ISO 27001
• Hands-on experience setting AWS/Azure/GCP infra