Act creatively to develop applications and select appropriate technical options. Optimize application development maintenance and performance by employing design patterns and by reusing proven solutions while accounting for others’ developmental activities
Develop technical documents such as Functional Design Specifications Deployment documentation
Perform design document reviews peer code reviews and suggest code improvements
A single point of contact for the build and deployment issues and resolve them on time
Learn technology business domain system domain individually and as recommended by the project/account
Contribute to ERP/CRM Practice related activities for example (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.
Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.
Identify the problem patterns and improve the technical design of the application/system
Optimizes efficiency cost and quality.
Interpret the application/feature/component design to develop the same in accordance with specifications.
Code debug test and document and communicates product/component/feature development stages.
Validate results with user representatives integrates and commissions the overall solution.
Influence and improve customer satisfaction through things like (but not limited to) offering suggestions for code refactoring and for improvements in business processes completing sprint deliverables ahead of time helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc…
Influence and improve employee engagement within the project teams
Learn and implement technology newly released features after impact analysis wherever applicable.
Attend industry/technology specific conferences (if applicable) and share the knowledge with the team.
Conduct peer reviews and demand high quality standards from the reviewed deliverables.
Conduct technical assessments for hiring candidates to developer/lead roles.
Mentor and manage a team.
Set goals for self and team in NorthStar. Provide timely feedback to team members
Measures of Outcomes:
Number of applicable technical/domain certifications completed
Adherence to process and standards (coding standards)
Number of mandatory trainings (industry/technology specific trainings UST mandatory trainings) completed
Average time taken for turnaround on production bugs Adherence to schedule / timelines
Number of technical sessions conducted within Practice for the benefit of peers and team members.
Contribution to RFPs and estimations in ERP/CRM Practice.
Number of Leads who were guided and upskilled to lead a technical team.
Number of process streamline documents prepared for ERP/CRM Practice
Understand the requirements/user stories
Create and provide inputs for effort and size estimation and plan resources for projects.
Follow scrum ceremonies.
Configuration and Coding:
Define coding standards
templates and checklists. Perform code review of team members.
Review and create unit test cases
scenarios and execution.
Review test plan created by testing team.
Provide clarifications to the testing team.
Perform defect RCA and mitigation.
Identify defect trends and take proactive measures to improve quality.
Manage delivery of modules. Manage user stories.
standards for design/process/development.
Create/review deliverable documents. Design documentation
test cases and results.
Report status of tasks assigned.
Comply with project related reporting standards and process.
Contribute project related documents
Review the reusable documents created by the team.
Create knowledge sharing assets.
Execute and monitor release process
Interface with Customer:
Clarify requirements and provide guidance to development team
Present design options to customers
Implementation reviews with stakeholders.
Work closely with customer architects to finalize design
Advise software developers on design and development of feature / component with deeper understanding of the business problem being addressed for the client.
Learn more about the customer domain and identify opportunities to provide value additions to customers
Complete relevant domain certifications
Set goals and provide regular feedback to team members.
Understand aspirations of their team members and provide guidance
Ensure team members are upskilled and engaged in the project.
Proactively identify any risks and work with mitigation measures.
Mentor and motivate junior leads to upgrade their technical screening skills.
Assists others in resolving complex technical problems:
Manage all aspects of problem management activities
investigating the root cause ofrnproblems and recommends SMART (specific
Development and review of Standards & Documentation:
Maintenance of software process improvement activities
communicating to a range of individuals and teams.
Solution Definition & Design:
Define Architecture for the small sized kind of project.
Design the technical framework and implement the same.
Proactively identifying solutions for technical issues.
Ability to maintain technical evaluation procedures.
Ability to estimate project effort based on the requirement.
Perform and evaluate test results against product specifications.
Break down complex problems into logical components.
Interface with other teams designers and other parallel practice; including regular follow up for any conflicts during project execution.
Create and articulate impactful technical presentations.
Follow high level of business etiquette in emails and other business communication.
Drive conference calls with customers and answer customer questions.
Ability to work under pressure determine dependencies risks facilitate planning and handle multiple tasks.
Build confidence with customers by meeting the deliverables in time with quality.
Proactively ask for and offer help
Functional and technical designing on various ERP/CRM cloud platform features and automations.
Thorough knowledge of coding best practices and understanding the limitations of coding.
Experience using data loading tools.
Experience with production deployment and solving deployment errors.
Experience in integrating ERP/CRM with external systems using SOAP API REST API etc.
Experience working in Agile methodology.
Must have knowledge – HTML/HTML5 CSS XML AJAX Web-services.
Experience with Google APIs JQuery/any other java-script framework ERP/CRM technology specific mobile development analytics etc.
Deep knowledge on architecting solutions and applications on cloud-based infrastructures.
Deep level proficiency in the specialist area.
As a Customer Engineer at UST, we are looking for someone who provides an “outsider’s perspective” to a wide range of companies in need of an in-depth analysis of their existing business procedures, operations, and practices. These types of consultants provide recommendations on how a company could reach their goals, improve sales, or increase success rates. Business consultants usually specialize in an area of business management, such as marketing, accounting, human resources, distribution, production, logistics or business strategies. They can also specialize in a particular industry, such as information technology or health care. Consultants must be skilled in the field for which they are hired. • Ability to communicate with a variety of different audiences and strong presentation skills • Demonstrate effective balance between business and technical acumen • Ability to lead and motivate technical communities • Ability to effectively recognize and adapt to change • Ability to deliver presentations and discuss complimentary products at a solutions level • Ability to handle customer critical issues and work in difficult situations • Effective written and verbal communication skills, with both technical and non-technical audiences Job requirement: Windows Platform Solution area – Qualifications * Windows System Administration, Configuration, including a good basic understanding of: • Registry, File Storage, User Accounts and Access Control • Event Logs and Auditing • Windows Performance issues (Performance, Resource Monitor) • Networking (TCP, IP) • Windows Server from 2012 and above • Windows Backup and Restore • Microsoft Failover Clustering • Windows patching • Bluescreen, no boot, and reboot issues Experience in one or more of these areas desirable • Automated installation of Windows • User Profile management • Windows Update management • Kerberos and delegation • Bitlocker administration • Windows Shell configuration and management • Windows Activation, Licensing • Remote Desktop Services configuration and management • Clustering • Printing configuration and management • Resilient Storage technology (clustering, storage spaces) • Server management tools • Hyper-V management and VM deployment • Application installation and management • Windows backup and VSS • PowerShell scripting • Network Tracing and analysis • Public Key Infrastructure (PKI) deployment, management • Remote File Systems (SMB) • Group Policy management • DNS deployment, management • Troubleshooting hangs and crashes in Windows • Network Virtualization (Hyper-V, SDN) • Troubleshooting performance issues using PerfMon and other tools