UST Looking for Associate I – IT Asset Management at Bengaluru, Karnataka Full Time

Role Proficiency:
Work under constant supervision to close service requests generate reports and other tasks assigned by managers.

Outcomes:
Successfully handle the software licensing related requests in acquiescence with the appropriate SLAs adhering to Compliance Guidelines and Procedures

Generate reports from ITAM tools like Service Now and Snow for software requirements and usage analysis purposes

Track and ensure notice periods are met for Trials exceptions granted for temporary usages; thereby ensuring license compliance

Identify savings opportunities through software re-harvesting and license optimization

Download usage reports from various publisher portals for analysis.

Prepare weekly and monthly reports of tickets by categories types and geographies to measure performance to SLA and other operational metrics

Measures of Outcomes:
SLA adherence of 95%

Number of tickets handled

Number of review comments

Number of Non-Compliance during process audits

Training or certifications performed – 2 per year

Outputs Expected:
Tickets:
Expected to close all the tickets with at least 95% SLA adherence.

Number of tickets handled in line with team’s average

Should not receive more than 2 negative review comments per quarter.

Compliance:
No non-compliance reporting during process audits

Training:
Attend at least 2 trainings in a year

Skill Examples:
Ability to understand prioritize and escalate tasks to resolve issues quickly and make decisions promptly

Excel skills

A desire for continuous learning and skill development.

Good verbal and written communication skills required.

Good working in a team environment and with other teams

Self-motivated and enthusiastic

Knowledge Examples:
Tool Utilization: SNOW Service Now Flexera and SCCM etc

Knowledge of MS Excel

ITAM Best practices

Foundation Level – ITIL v3 or ITIL v4

Additional Comments:
Ability to understand prioritize and escalate tasks to resolve issues quickly and make decisions promptly Excel skills A desire for continuous learning and skill development. Good verbal and written communication skills required. Good working in a team environment and with other teams Self-motivated and enthusiastic