Valmet Inc. Looking for IT Service Manager, Service Management at Mumbai, Maharashtra Full Time

Purpose of this role is to design and develop ITSM processes that fall under this role, especially service request, change, release and asset management processes.

The role acts as integral part of the SMO and End User Engagement Services.

This role will interact and collaborate with Information Technology (IT) staff, SIAM Operations, Service Performance team and 3rd party service providers, to ensure that business requirements are met and processes are fit for purpose.

Own and develop core ITSM processes in scope

• Ensures appropriate process designs, including the correct business requirements.
• Defines the process mission, vision, tactics, goals, objectives and KPIs (Key Performance Indicators).
• Creates and maintains process documentation.
• Ensure that measures are aligned with the organization strategies.
• Monitors and reports process performance against KPIs and health versus plans.

Manage and communicate Process improvements and changes

• Communicate changes and impacts to all relevant stakeholders.
• Synchronizes process improvement plans with other process owners within the value chain and other interfacing processes
• Propose continual service improvements to enhance the user experience

Support and cooperate

• Facilitate Process Forums.
• Close collaboration with Operative SIAM function.
• Support on report and dashboard creations.
• Provide input for contracts