Valmet Looking for IT Service Integration Manager at Mumbai, Maharashtra Full Time

Would you like to be part of End to End support in End User Engagement team and responsible for establishing and running the Operational SIAM?

IT function in Valmet is constantly developing its services and service model and now we are strengthening our global End to End support (E2E) with new member, IT Service Integration Manager.

Operational SIAM is focusing on end-to-end service management across IT services and service providers. Operational SIAM oversees and controls that service management processes are followed within Valmet. Operational SIAM measures the end-to-end performance of services and processes and seeks continuous improvements by increasing eg. automation capabilities.

The main purpose of this role is to follow-up, coordinate, measure and improve end-to-end IT services. A end-to-end IT service focus on customer outcomes by modeling business capabilities and business processes.

This role monitors the execution of end-to-end IT services. This role is also responsible to measure, analyze and improve overall process performance.

This position will interact with Information Technology (IT) staff, business process owners, 3rd party service providers to ensure improvement of Services to business by minimizing business disruptions.

Key tasks:
Lead, manage and coordinate Operational SIAM team actions.

Improve continuously the end-to-end IT services based on needs/requirements and identified improvement potential (increase automation capabilities).

Keep stakeholders informed about processes by communicating and training

Help Service Managers to implement processes in their Service and provide input for contract (KPIs, SLAs, etc.)

Analyze process outcomes, identify trends and make proposals for service improvement based on findings

Monitor and manage that process execution is following the process policies and procedures and communicate about non-compliances

Undertake periodic audits to ensure the quality of processes and take corrective actions

Provide support and guidance to the Service Providers in fulfilling their responsibilities

To succeed in this position, we expect you to have:
M.Sc./B.Sc. level degree in Computer Science or another applicable field

Subject matter expertise and 3-5 years of relevant IT Service Management experience

Proven capabilities for ITIL based IT Service Management processes by ITIL certification

Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture

Ability to cooperate with a larger number of stakeholders, negotiate and influence decision making on daily basis

The ability to operate independently and deliver results

Fluent written and spoken English is a must in Valmet international working environment

Ability to work effectively in a high-pressure environment

We offer:
We offer a challenging position in a global business environment with excellent opportunities for personal growth and development.

Additional information:
As a location, any major Valmet location can be taken into consideration.

Did we catch your interest? Please submit your application with your CV via the link provided latest on Sunday October 16th, 2022.

If you want to know more, please contact Janne Lehtikangas, Manager, End to End support, +358 40 729 0659 on Tuesday October 4th 8:00-9:00 am. (EET) or Monday October 10th 16:00-17:00 pm. (EET) .

Valmet Finland is a non-smoking workplace.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 17,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. With our automation systems and flow control solutions we serve an even wider base of process industries. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Join the team! www.valmet.com/careers

Valmet

Tampere

Järvenpää

Jyväskylä

Mumbai, Maharashtra

Kokopäiväinen, Vakituinen

Julkaistu 29.09.2022