Valtech Group Looking for IT Service Management Specialist at Pune, Maharashtra Full Time

The position is for our Germany-based Joint Venture with Volkswagen Group (CARIAD), offering global carmakers a full spectrum of connected vehicle platforms and mobility services. Successful candidates will be expected to work in an international environment and spend a few weeks in Germany.

You will be a member of the international connected car team. We are proud of what we have created in the domain of connected cars, managing more than 21 million vehicles on our platform and providing more than 50 various connected car services (infotainment, telematics, V2X/Car2x). The connected vehicle platform is provided on-premises and as a cloud solution on AWS and AZURE. We also support your development through our internal portal called the Academy. So, get in touch if you’re looking to work on challenging projects with the best German carmakers in a culture that prizes freedom and responsibility.

Personal and professional development

Internal workshops & learning initiatives via Academy and online portals

German language classes compensation

Professional certifications reimbursement

Participation in professional local & global communities

Growth and development opportunities

We are looking for an IT Service Management Specialist to support, consult and assist global car makers in connected car projects. The role will focus on the IT service management processes to provide best-in-class service operations to the customers.

These tasks await you

Secret & certificate management

Capacity management

Implementation of monitoring/alarming parameters

Coordination/management of meetings with relevant stakeholders

Communication with key stakeholders and escalation when required

Monitoring and reporting of service availability for connected car services and platforms – escalating through appropriate channels when SLA is not met

reaction with (pre-defined) scaling measures via (emergency) change management process

Working with our global connected team to deliver continuous service improvement

Willingness to support the customers with on-call duty

You will be part of 24/7 duty in the longer run

As an ideal applicant, you bring along

Minimum of 2+ years’ experience in IT service and operations management

Comfortable dealing with a range of stakeholders from technical specialists to management to suppliers

Demonstratable problem-solving and communication skills

Support the customer with leading edge operational methods and tools

Experience with monitoring tools such as Dynatrace, Grafana, Splunk, Kibana

Desirable: Experience with HP SC3, Jira, Confluence

Desirable: ITIL certification

German language experience is a plus

Experience in the automotive industry and connected car domain is a plus

Experience in working in a complex organizational structure is a plus

At Valtech, we’re here to engineer experiences that work and reach every single person. To do this, we are proactive about creating workplaces that work for every person at Valtech. Our goal is to create an equitable workplace which gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be). You can find out more about what we’re doing to create a Valtech for everyone here.

Please do not worry if you do not meet all of the criteria or if you have some gaps in your CV. We’d love to hear from you and see if you’re our next member of the Valtech team!