Key Criteria we are looking for would be as follows:
Minimum 2 years relevant experience working in NOC environment or on WAN technologies involving routers and ISP’s.
Exposure in working in multinational company with exposure to global customer. Priority to candidate in customer facing role.
Exposure to SDWAN is a plus, but Router and International telco exposure in an hard paced environment is a must.
Mandatory Skills – Flexware, SDWAN (Viptela, VeloCloud, Juniper)
Experience – 4/5 years
Qualification – Engineering Graduate
Good in English – Support EMEA & US
Willing to work shift 24 x 7 ( Predominately supporting US and EMEA Shift)
Having good attitude – Responsible, Good Team Player, good customer skills, Desire to learn new skills, quick to learn new skills, self-motivation, self-directing
Position Summary:
Responsible for the day-to-day operations, maintenance, administration, configuration, problem resolution and/or technical support for voice and data infrastructure related hardware and software. This position is responsible for technical troubleshooting and leadership skills to be able to recover from complex network problems to restore service. It also involves consulting with clients, hardware/software vendors and various voice/data support groups. Includes direct technical support for all products delivered in this 7×24 hour environment. Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of tools and techniques in support of the routers, servers, gateways, etc. Ensure adherence to company security/compliance policies and maintain telephony application and/or hardware/software configuration documentation.
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