veda info universal systems l Looking for Technical Support Executive at Hyderabad, Telangana Full Time

Client : Orbcomm Tech

Location: Remote (WFH)

MOH: FTE

Job Description: Technical Support Executive with Mandarin Language Experience

ORBCOMM is a leading global provider of industrial Internet of Things (IoT) and Machine-to-Machine (M2M) communication solutions that remotely track, monitor and control fixed and mobile assets. The Customer Care Technician – Tier 2 position is a dynamic role involving liaising with multiple engineering teams to resolve issues and contribute to ongoing projects revolving around support tools, knowledge management and more. We can offer a promising career with opportunities to progress within our company. The typical candidate shall have a technical qualification in Computer Engineering/Computer Science/Electronics/IT. The ideal candidate will be enthusiastic, hard-working, and committed to solving customer issues promptly and professionally. The candidate will be able to work well in a team environment and communicate well with customers and colleagues. Hours of work: 39 hours per week.

Job Responsibilities

Develop and maintain a complete understanding of our products and ongoing releases
Customer liaison via phone, email or remote control
Technical fault analysis & troubleshooting
Answer calls and e-mails in line with team KPIs
Keep customers (external and internal) informed of the status of their helpdesk issues
Monitor performance of installed software and hardware products
Respond quickly to urgent issues, escalating to product development team where required
Provide training / create documentation as needed

Required Skills

Understanding of PC networking hardware/software concepts
Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment
Familiarity with SQL / MS SQL server and databases
Ability to perform root cause analysis and replicate and test problems in multiple environments
Excellent verbal and written communication skills
Excellent Team Player
Fluent in English and Mandarin

Desired skills

Familiarity with Citrix platform
Experience with customer facing support
Experience in the trucking industry

Education

Certificate/Diploma/Degree in Computer Engineering/Computer Science/Electronics Engineering

Job Type: Full-time

Salary: ₹700,000.00 – ₹800,000.00 per year

Day range:

Shift:

Ability to commute/relocate:

• Hyderabad-Deccan, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 4 years (Preferred)
• total work: 6 years (Preferred)

Language:

• English, Mandarin (Preferred)