Vedhas Technology Solutions Pvt Ltd Looking for at Hyderabad, Telangana Full Time

JOB DESCRIPTION-

We are hiring for our Client company- Hybrid model
work timings primarily at night.
work is 20-25 hrs in a week.

Responsibilities

· Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.

· Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.

· Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.

· First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)

· Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.

· Perform post-resolution follow-ups to help requests or incidents.

· Research issues and resolves technical problems.

· Creating/updating knowledge articles and support processes functions

Qualifications

· Experience Min. 6 Month to 1 Year (Mandatory) and 1 to 4 Years (Preferred)

· Exceptional written and verbal communication skills .

· Exceptional ability to multitask.

· Exceptional ability to adapt and learn new platforms and skills on the fly.

· Exceptional sense of urgency

· Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

· Ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.

· Good to have – Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365.

· Graduate from an accredited institution or Under-graduate with relevant technical experience

· Previous customer/technical support or technology experience.

Role: Software Developer

Industry Type: IT Services & Consulting Functional Area: Engineering – Software & QA Employment Type: Full Time, Permanent Role Category: Software Development

Work Shift: Day

Working Days: 5 per week

Remuneration: No Bar For The Right Candidate. Immediate Joiner – 30 days.

Location: Somajiguda, Hyderabad.

Email ID :PRIYANKA at TECHVEDHAS dot COM

Job Type: Full-time

Salary: ₹120,000.00 – ₹851,239.81 per year

Benefits:

Shift:

Experience:

• Technical support: 1 year (Preferred)

Language: