Verint Systems Inc. Looking for Engineer – IT services at Bengaluru, Karnataka Full Time

Function: IT

Date: February -22

Reporting Manager: IT T2 Services Manager

Work Location: Bangalore

Job Summary

ABOUT THE COMPANY: Verint is a global leader in Actionable Intelligence solutions. In today’s dynamic world of massive information growth, Actionable Intelligence is a necessity for empowering organizations with crucial insights and enabling decision makers to anticipate, respond and take action. Our rapid growth and expansion has created numerous career and advancement opportunities. Verint is an exciting and rewarding place to work and offers its employees exceptional compensation and benefits. We offer an ideal environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then Verint is a great place to build your career.

ABOUT THE TEAM:
The Verint IT Services team is responsible for the End user computing T2 support and also for global infrastructure support. The scope of engagement covers deployment and support of various technologies, including Windows, Security Products and regional Infrastructure. This also include participation & implementation of Global products. The role would require adherence to ITIL standards.The role will require an individual who will work closely with other members of the wider IT Services team but who is also comfortable working individually as and when required.

Key Accountabilities

ABOUT THE POSITION:
This role is of IT Tier 2 Support Technician

This role is based around a 24×5 schedule with on call on the weekends.

Provide support and guidance to the Tier 1 Global Service Desk and Infrastructure teams.

Provide T2 Global Desktop Support which includes troubleshooting complex Workstations , O365 , Intune , Windows , MAC OS and Desktop Application related issues.

Ensure tickets are assigned and addressed according to SLA.

Act as an escalation point for GSD.

Work on modern Desktop solution which includes Implementation & support

Work on End user compliance Auditing requirements ( Global standards)

Carry out day to day tasks and provide best customer service to internal staff.

Provide regular updates to the IT leadership team on site and globally.

Ensure teams are providing a high level of support and service to the business and other IT teams.

Carry out day to day tasks and provide high level customer service to internal teams.

Document and develop new procedures (Knowledge Articles) for Tier 2 and Tier 1 teams.

Provide support and act as escalation for Global Service Desk.

People Specification

REQUIRED QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

BSc B.E or equivalent in computer science or related field

At least 5+ years’ experience in a related role

Strong experience in Windows 1011, Intune (MDM) ,Autopilot , O365 , Email , Desktop security solutions , MAC OS , JAMF

Awareness of Azure fundamentals MFA

Strong troubleshooting and problem-solving skills

Ability to write detailed reports and procedures

Ability to work under pressure

Ability to work under low supervision

Excellent oral and written communication skills in the English language.

Awareness of ITIL Service Now

A good understanding of the below technologies is desirable

Windows Server

Azure

AWS

Office 365

Excellent oral and written communication skills in the English language.

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Reports To (title): IT T2 Infrastructure Manager

Prepared by:
Date:
Name:
Position Title: Engineer – IT T2 Services