Verisk Financial Looking for Sr Service Desk Engineer II at Bengaluru, Karnataka Full Time

About Verisk Financial | Fintellix:
Verisk Financial | Fintellix, a Verisk business (NASDAQ:VRSK), is a leading provider of risk, compliance management and analytical solutions for the financial services industry. With an innovative Enterprise Data Management platform and proven industry expertise, we have helped our clients accelerate their growth by helping them master data management and regulatory reporting and focus on critical business issues. Our multi-country regulatory reporting platform enables a ‘code less’ conversion of underlying datasets into standardized data taxonomy further mapped into multiple regulatory formats. Our supervisory data collection platform allows supervisory bodies to create an environment for reporting entities to submit data online, on-demand and real-time, with and integrated workflow for data or return submission and compliance monitoring. Our data curation platform helps automate and streamline the data curation workflows, including validation and enrichment of system generated data, capturing manually maintained data, via online or offline edits, with maker-checker and complete audit trail, and attestation of datasets by designated business/ data owners. Headquartered in New York, USA, we have our offices in UK, India, and Australia. With a legacy of deployments in over 25 organizations across 30 countries, our team of highly skilled individuals and innovative product development models continue help our clients remain at the forefront of cutting-edge technology.

Job Description

Resolving incoming customer incidents/requests via self-service tickets, chat, email and phone support

Establish, maintain & continually improve customer relationships and satisfaction regarding IT customer service and support

Ensure that all tickets are responded to, followed-up, escalated and/or resolved within the agreed SLA

Preparing training manuals and FAQ materials for easy-access and end-user guidance

Documenting processes and maintaining service desk records

Qualifications

At least 2+ years’ experience in an IT performance analysis and end-user support role

In-depth and current knowledge of computer programs and hardware

Solid understanding of multiple OS environments (Windows, Linux, Unix)

Additional Information

Verisk Financial is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran’s status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Consumer Privacy Notice

Effective November 15, 2021, and subject to applicable law, all prospective hires for this position will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date, or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally-required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.