Veritas Technologies Looking for Senior Technical Support engineer (Netbackup)- (Internal Only) at Pune, Maharashtra Full Time

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.

About Veritas:
Veritas NetBackup is the world’s leading backup and recovery solution for Enterprise data centers and hybrid clouds. Long trusted in the industry, it is the obvious choice for data protection and resilience.Its scope encompasses a vast number of complex environments across different Operating Systems, Storage Media, Cloud and Networks. In short, it is the essential part of the modern Datacenter. Inherent in itsdesign is its scalability and is highly able to cope with the relentless growthof information in the Enterprise.

As part of a team of Senior Technical Support personnel, providing customer assistance you will be given the opportunity to maintain some of the world’s largest systems to a high degree of quality. If you are looking for a challenging technical challenge, that will push your skills

further in a rewarding environment this is the role for you!

What you will be doing:
Dealing with Enterprise level customer support issues primarily over the telephone on a daily basis.

Working as part of a global support team during EMEA hours, in coordination with support centres in other geographic locations operating 24×7 support.

Documentation of case progress and communications to a high standard using a call tracking system.

Providing customer feedback on their issues as they are progressed with clear expectation setting.

Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues

Weekend work on a rotation basis, for which days in lieu/remuneration is offered, after a significant period of training and development (6 months).

Recreating problems in house and providing evidence where bug fixes are required.

What skills, experience and education you need as a team member to succeed:

Willing to work as part of a professional support team to provide solutions to customer issues/problems.

Able to maintain professionalism while under pressure.

The candidate needs to be someone who values teamwork and can contribute to the entire group who is a self starter and self motivated.

Someone who wishes to continue to develop their skill set in a proactive environment.

Being a team player and understanding the customer’s needs ensures continued success of the support centre and individuals who demonstrate these skills are very welcome.

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. If you only meet some of the asks for this role, that’s OK! We value a diverse range of backgrounds and ideas and believe a more diverse and inclusive workforce makes a winning team. If you have the curiosity to learn and appetite to teach what you know, we encourage you to apply. Come as you are! Interested? Apply and find out more about #TeamVTAS!