Veritas Technologies Looking for Snr Mgr – Technical Support – BE English at Bengaluru, Karnataka Full Time

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.

VERITAS (https://www.veritas.com) solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

VERITAS supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

VERITAS Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.

What you will be doing:

• Lead a Backup Exec (English) support team, delivering on world class CSAT objectives while still meeting other organizational goals
• Lead the Operational support of BE English support in India
• Direct multiple groups of Individual Contributors from Technical Customer Support groups
• Partner with other geo leaders and enabling teams across Veritas Support Solutions to build our technical support experience into a competitive advantage
• Coach and develop Swarm TSEs, SMEs and Team Managers
• Influence cross-organizational leaders that can drive success for all teams
• Communicate effectively across multiple organizations to ensure that the teams are completely aligned to the objectives and can do the job effectively
• Build strong inter-personal relationships with peers and other key stakeholders that can help smooth execution
• Hire, develop and retain talent
• Own the execution of our Customer Experience
• Drive the success of BE Support, as well as future offerings that we can monetize and drive competitive advantage
• Be the voice of the customer interfacing with our products and engineering organizations

What skills, experience and education you need as a team member to succeed:

• A proven leader with a positive and energetic leadership presence with the ability to motivate and manage change
• A proven ability to lead organisational change in a rapidly growing and dynamic environment supporting the strategy and execution of organisational goals, process changes and new products / service offerings
• Demonstrated ability / experience of operational support and service delivery to drive continuous improvements across people, process and technology
• Demonstrated ability to deliver a world class experience to customers, partners and employees
• Experience partnering with and indirectly influencing others within a value system that supports the Veritas culture
• Excellent presentation skills and a customer focused attitude with the ability to empathise with all stakeholders involved in both routine and escalated issues.
• Excellent collaborator and team player with ability to partner with strategic internal partners such as Engineering, Product Management, Sales and VOC.
• A People oriented leader with the ability to attract, develop and retain great talent.
• Minimum of 3 yrs experience in a Management / Operations / Support Delivery Role
• Candidates preferably with technical experience of the BE family of products

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. If you only meet some of the asks for this role, that’s OK! We value a diverse range of backgrounds and ideas and believe a more diverse and inclusive workforce makes a winning team. If you have the curiosity to learn and appetite to teach what you know, we encourage you to apply. Come as you are! Interested? Apply and find out more about #TeamVTAS!