Veritas Technologies Looking for Sr. IT Applications Specialist at Pune, Maharashtra Full Time

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights . Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

The IT Applications Specialist provides oversight and first line of support for Veritas’ Go-To-Market GTM Application Projects and related functions to ensure quality and consistency in supporting customers, partners and employee’s overall user experience. The Application Specialist also plays a key role in working with the Principal Business Analyst to understand all new releases and changes in readiness to support in production.

Provide direct support to all users for all issues experienced by users

Troubleshoot and resolve issues related to system functionality and software systems.

Build a level of confidence that encourages a culture of customer satisfaction

Serves as point of escalation for support issues, which may include serving as the interface with Application software vendor

Be part of the SLA breach and major incident review process

For repeat incidents help guide the problem management process to determine what corrective actions can be taken Responsible for resolving technical incidents and troubleshooting with developers

Resolve technical concerns in Application users

Work with internal customers and admins to solve business issues, address their queries/concerns and make sure that the system bugs get fixed.

Interact with leadership teams in communication of the service support activities like weekly service review calls for ticket backlog review, SLA breaches, ageing tickets, ITSM change board review of CRs and SRs.

Develop knowledge transfer documentation and customer-facing support documentation.

Collaborate with peers externally to determine and facilitate best practices.

Reviews and monitors system performance.

Adheres to downtime procedures, departmental policies, procedures, and objectives.

Strong sense of customer service.

Qualifications:
Bachelor’s degree in Computer Engineering or Information Systems or other related fields required.

Experience with managing and supporting Java based and Oracle cloud Applications

Have some experience or open to learn Quote-to-Cash/CPQ (Configure/Price/Quote) systems/processes.

Experience in standard support tasks for CPQ/EA applications like user access issues, workflows, validation rules, etc.

Strong relationship building skills and ability to learn new systems.

Open to learning and understanding the business needs of our customers.

Proficient in using ServiceNow tools for managing incidents and trouble tickets

Ability to write documentation and user guides when required

Possesses personal computer skills and an understanding of commonly used software packages and emulation packages.

Possesses an understanding of PC communication protocols.

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!