Verizon Looking for Sr Mgr-Tech Support at Hyderabad, Telangana Full Time

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing…

Handle location wise Shift scheduling.

Coordinate with Chennai for operations.

Coordinate with engineering CITRIX, NW teams to drive resolution to issues.

Stakeholder management, User experience focus, vendor management.

Incorporate performance driven culture in the team.

Provide ongoing performance feedback, coaching, training and development.

Take appropriate performance improvement action or administering appropriate discipline when employees do not meet performance standards or expectations.

Handle end user expectations by setting the right goals and ensuring best in class customer/employee experience through floor walks, focus groups, take data driven actions and handle escalations.

Bring agility in the team by adopting agile methodology.

Weekly/Daily reviews with team members and Support functions by providing guidance and monitor their job responsibilities.

Eye on using new technologies to reduce tickets, simplifying the process through automation.

Work well with domestic stakeholders and leaders.

Present in leadership forums.

Conduct user and employee focus groups.

Where you’ll be working:
In this hybrid role, you’ll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for…

You’ll need to have:
Bachelor’s degree or four or more years of work experience.

Six or more years of relevant work experience.

Certified Six Sigma.

Certified ITIL v3 and above.

Leadership experience and technical knowledge in desktop hardware, software applications, operating systems and L1 network connectivity troubleshooting.

Experience in operational data analysis to identify improvement areas by processes, data driven decision making and automation. You should be an engineering-centric leader.

Basic knowledge and understanding in Desktop packaging & distribution, CITRIX VDI & networking.

Fluency in English.

Even better if you have:
Fifteen or more years of experience.

Five or more years of managing people & service desk operations.

Knowledge/Certification/degree/diploma in data analytics.

Good communicator with presentation, Interpersonal and Problem Solving skills.

Experience in Root Cause analysis & identifying/strategizing large scale automation.

Experience leading a technical team.

Experience in Mobile Device Management.

Hands on in areas of desktop administration & support.

Certifications like CCNA.

Diversity & Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.