Vertex Techno Solutions (B) Pvt Ltd Looking for Desktop Support Engineer at Bengaluru, Karnataka Full Time

Technical Skills

Knowledge of desktop and laptop hardware and troubleshooting.

Basic trouble shooting knowledge of printers.

Proficient at all supported Microsoft desktop operation system.

Trouble shooting knowledge of industry standard software

Engineer should be able to support on one-time projects

Should have basic knowledge of documentation softwares such as Excel & PPT

Managing desktop calls, installation and troubleshooting of applications

Remote call closure within norms & follow-up the checklist(s)

Customer in-house software calls to be handled (training will be provided)

Managing IT stores

Data submission for daily, weekly & monthly summary report.

Call logging & follow-up action with the vendors for warranty/AMC related calls

Escalate the problem to the next level Technical Specialist if not resolved

In case of a requirement, the candidate should travel to branches

Knowledge of programming language like C, C++, Java

Job Requirements

Good written, oral, and interpersonal communication skills

Strong customer service orientation

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Ability to present ideas in business-friendly and user-friendly language

Highly self-motivated and directed

Keen attention to detail

Team-oriented and skilled in working within a collaborative environment

A+N+ Course/Certifications