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Software Developer
Vertiv Co. Looking for Assistant Manager – AP IT Help Desk at Thane, Maharashtra Full Time
Primary responsibilities:
Regional IT Support services, the extent of your duties will include but not be limited to: Manage multi-locations teams of technical resources providing remote and deskside services to customers, and hands & feet support to other functions in the organization.
Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Vertiv polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
IT project management skills: You’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
Lead Operations reviews of IT services covering Customer Satisfaction, SLA performance, Operational metrics (Ageing tickets, Tickets quality, IT assets allocation/deallocation etc.)
Regional IT Support services, the extent of your duties will include but not be limited to: Manage multi-locations teams of technical resources providing remote and deskside services to customers, and hands & feet support to other functions in the organization.
Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Vertiv polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
IT project management skills: You’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
Lead Operations reviews of IT services covering Customer Satisfaction, SLA performance, Operational metrics (Ageing tickets, Tickets quality, IT assets allocation/deallocation etc.)
Basic Qualifications & Experience
Bachelor’s degree with specialization in IT or equivalent experience
8+ years of Industry experience including 5+ years of people management (Should have experienced in managing 2000+ users across 30+ different sites.
Previous, relevant management experience in an production environment as an IT Lead, or alternatively as an IT Service Delivery.
Networking knowledge and expertise, specifically end-user operating system like Win10, MS O365, Team meeting, One-Drive, LAN / WAN and wireless.
Strong analytical skills, along with validated problem-solving ability, are both a necessity,
Experience with Mobile Device Management tools and concepts
Should have handled Dell/HP laptop, workstation, Desktop.
Knowledge on Service-Now ticketing tool, export report, Weekly/Monthly MIS.
Experienced in setting up Poly, Cisco Audio/Video unified solution for meeting rooms.
Need knowledge on patch management, Antivirus, One-Drive, File share, DFS, backup and restore.
An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems.
Telecom knowledge, including VOIP / SIP as well as mobile technologies,
Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience,
ITIL and Prince2, ITSM certifications would be advantageous
Excellent Customer Relationship Skills
Experience in procurement, inventory, and asset management of IT equipment, as well as the overall IT lifecycle
