Videojet Looking for Tech Support Engineer- Guwahati at Mumbai, Maharashtra Full Time

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher’s Product Identification Platform is comprised of Videojet, Pantone, Esko, X-Rite, Foba, Linx, Laetus and AVT, a group of technology companies dedicated to helping customers give products unique identities. Through innovative software and hardware solutions for marking and coding, color selection and communication, packaging development, management and production, and track and trace, the Product Identification companies are simplifying the packaging value chain for 90% of products produced around the world.

Videojet Technologies (a Danaher company) is the leading provider of product and case coding solutions to a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. Our Uptime Peace of Mind® brand promise means Videojet listens to our customers’ needs and provides the right equipment, supplies and software combined for reliable performance. As the global coding and marking leader, Videojet has more than 275,000 units installed worldwide, coding on 20 billion products a year. Videojet’s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labelers.

Hi,

We are currently seeking a “Tech Support Engineer- Guwahati” to join our team in Guwahati

Position Purpose:
Provide technical support to Sales, Service and Customer via phone and other electronic means.

Remotely trouble shoot equipment to provide resolution. Have an eye on the Issues under escalation and ensure counter measure

Support Sales by defining and designing winning solutions – application review/approval, product configuration advice, matching product capabilities and options to internal and external customer needs.

Support Field Service at Gemba – support and resolution of application/technical issues, technical phone support and troubleshooting assistance

Work with and/or support OEM’s and distributors on technical application, integration, and connectivity challenges/opportunities as necessary

Work with other members of the Technical Support team to support group initiatives, KPIs and PD activities

Demonstrate proficiency by quickly gathering pertinent data, recommending corrective actions and following-up with internal and external customers to ensure issue closure/resolution.

Responsibilities:
Providing telephonically support to the field force for all products issues.

Resolving issues at Gemba either through phone or field visit.

Serves are Go to resource for all technical issues for internal and external customers.

Use of SFDC for Article attachment for TS case support

Building regional technical competency, site audits and providing training.

Able to manage assigned escalations by utilizing the escalations process.

EDUCATION REQUIRED:
Graduation / Diploma in Engineering with Electronics or Instrumentation.

Knowledge, Skills and Abilities:
ANALYTICAL SKILL – the ability to understand customer need, identify the root cause and solve the problems

ORGANIZATIONAL DEVELOPMENT – the ability to organize work with clear accountabilities and operational efficiency. Creating an environment for professional growth

Minimum of 2 year customer service or technical support experience – the ability to remotely troubleshoot technical issues is required

Proven experience in electronics troubleshooting, diagnosis and repair

Working knowledge of computer networking & trouble shooting. Additionally, the ability to work with control logic, communication protocols.

Electro-mechanical skills required, PLC knowledge, Encoder Signals, Product detectors and I/O.

Travel: >25% – This position will be based in Bangalore,

Must have good verbal & written communication skills & proficiency in English to communicate with internal & external customers via phone & emails.

Why Videojet?

Videojet is a global organization of more than 3,200 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business.

We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded.

As part of the Danaher team, you’ll learn and become highly skilled in the powerful Danaher Business System. You’ll have the opportunity to work with a premier management team that takes the professional development of Videojet and Danaher associates very seriously. You’ll find that Danaher’s broad range of products and services makes it possible for us to offer a variety of meaningful, challenging career opportunities working in our diverse business groups.

At Danaher, you’ll have the opportunity to build a career in a way no other company or environment can duplicate. We’re innovative, fast-paced, results-oriented, and most importantly, like to win. Why? Because it’s fun! But, when it comes to the development of our leaders and associates, we’re serious. Our business is growing, and we need top talented people to keep winning. The breadth and depth of our family of brands makes it possible for us to offer a variety of dynamic and challenging career opportunities across multiple global industries. Working with us, you’ll have the unique experience to learn the Danaher Business System, our common operating system used to shape strategy, focus execution, align our people, and create tremendous value for customers and shareholders. At Danaher, great people do extraordinary things. Come join our winning team.

Videojet Technologies Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.