Vidya Integrated Development for Youth and Adults Looking for IT Technician at Gurgaon, Haryana Full Time

Responsibilities

Under direct supervision from senior team members, provide service desk support, and resolve problems as per the institution satisfaction

• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment
• Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment
• Provide minor telecom system support including mobile devices, voicemail, and user programming
• Utilize and maintain computer labs

Assist with on-boarding and off-boarding of users

• Ensure work station has computer, monitor, keyboard, mouse, desk phone, and any additional specialized equipment. Install, test and configure new workstation, peripheral equipment, and software
• Conduct technology training for new user
• Ensure all documented processes are followed and assets are protected

Provide support to the technology team

• Maintain inventory of all equipment, software, and software licenses
• Conduct briefings and demonstrations for uses to enhance system productivity
• Assist in the development of training coursework and materials

Maintain and expand the knowledge base in the area of expertise

• Successful completion of initial start-up plan, to develop a solid understanding of the organization’s core technologies
• Attend courses to develop and keep skills and knowledge current
• Comply with continuing education requirements
• Increase efficiencies, technical ability and interpersonal skills

Qualifications

• Associate’s degree in a field such as Computer Technology or related field. Certifications such as MCP, A+, and HDI Support Center Specialist preferred
• Minimum of one (1) year prior experience with providing workstation support
• Ability to work independently or as part of a team effectively.
• The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required
• Sound written and verbal communication skills necessary to effectively interface with all levels of institution management, clients, and other external business contacts
• Strong analytical and organizational skills are necessary
• A sense of urgency and a commitment to timely completion of projects.
• Attention to detail along with a commitment to quality and confidentiality

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹40,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Day range:

Shift:

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Application Deadline: 03/06/2023
Expected Start Date: 01/06/2023