Job Description:
2 to 3 years of Technical support experience with product installations and service. Hardware experience with a good understanding of electrical designs, wireless/wired communication, and home automation. Software experience includes understanding the configuration and functions of Android App.
Roles & Responsibilities:
· Supporting the product Installations that include home automation, security system installations, training the users with the support of technician/electrician
· Supervise all product installations and the related service and maintenance activities when required
· Assist field personnel in providing remote and on-site customer support and services
· Recommend process improvements to achieve customer service and sales goals
· Analyse/Troubleshoot issues and develop resolutions in a timely manner
· Act as the main point of contact for customers for any complaints, inquiries and issues
· Update technical manual and reference guides with the recent product updates and developments
Job Type: Full-time
Salary: ₹15,000.00 – ₹25,000.00 per month
Shift:
Ability to commute/relocate:
Education:
Experience:
Speak with the employer
+91 9154153025
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