Vinfro IT Solutions Private Limited Looking for Technical Support Manager at Paud Road, Pune, Maharashtra Full Time

Managing the staff and infrastructure:

Support manager is involved in the recruitment process of the staff as well as in the management of the staff. He ensures that the supporting team is providing necessary help to the end-users and allots work to the staff. He also makes infrastructure such as hardware and software available for the functioning of the supporting team.

Assisting the team:

The manager conducts training sessions for the team members and new members in the team. He also solves critical issues of the system which the less-experienced application support engineers could not solve. He helps them in understanding the problems with the software systems as well.

Resourcing projects from other organizations:

If support manager is working in an IT firm then he may quote projects with the clients who need support for their computer systems. Especially, supporting team is involved in the maintenance of the companies own software products delivered to the clients. Sometimes, IT companies also provide technical help to the third-party clients and such projects are also handled by the support manger. He has to hunt the market for potential clients.

Analyze existing software systems for any technical issues:

If there is any problem in the software system then he assists his team members in troubleshooting them and gets status reports of the system from them. He solves their queries and helps them in the process.

Upgrade and implement new software:

Applications support manager has to be a critical thinker who can analyze the existing networking systems, software systems and hardware systems and can predict future requirements of the clients. He then assists the supporting team in implementation of new software to suit the industry requirements and standards.

Documenting:

Documenting the reports obtained from the team members and presenting them to the senior officials is also one of the most important responsibilities of the applications support manager.

People having educational background of computer science are hired as applications support managers. So, if you are willing to shape your career as an applications manager then you will have to pursue graduates or master’s degree in Computer Science. Moreover, you are not directly hired as application support managers; you need to spend a countable number of years in the supporting team as a team member. When you get enough experience in this field you will be promoted to this senior position.

Hardware and networking supporting courses are also offered by some reputed universities which can increase your expertise in this area. They provide you training and you can work as certified application support managers. However, most of the applications support managers earn $60,000 per annum. This figure may vary depending upon many factors such as nature and size of the industry and experience.

The above applications support manager job description highlights some of the important roles in this job. Hope it proved to be a helpful resource for you.

Job Type: Full-time

Pay: ₹200,000.00 – ₹240,000.00 per year

Schedule:

Ability to commute/relocate:

• Pratik Nagar, Paud Road , Kothrud, , Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Experience:

• total work: 2 years (Preferred)

Willingness to travel:

Application Deadline: 11/02/2022
Expected Start Date: 15/02/2022