Violet InfoSystems Pvt. Ltd. Looking for Technical Support Executive at Mumbai, Maharashtra Full Time

Job location: Malad (W)

Working days: Monday – Saturday (10am to 7pm)

Job Description: –

1. Research and identify solutions to software and hardware issues.

2. Diagnose and troubleshoot technical issues, including account setup and network configuration.

3. Ask customers targeted questions to quickly understand the root of the problem.

4. Track computer system issues through to resolution, within agreed time limits.

5. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

6. Properly escalate unresolved issues to appropriate internal teams.

7. Provide prompt and accurate feedback to customers.

8. Refer to internal database or external resources to provide accurate tech solutions.

9. Ensure all issues are properly logged.

10. Prioritize and manage several open issues at one time.

11. Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

12. Prepare accurate and timely reports.

13. Document technical knowledge in the form of notes and manuals.

14. Maintain jovial relationships with clients.

Job Types: Full-time, Regular / Permanent

Salary: ₹300,000.00 – ₹800,000.00 per year

Schedule:

Ability to commute/relocate:

• Malad West, Mumbai – 400064, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Technical support: 2 years (Preferred)