Job location: Malad (W)
Working days: Monday – Saturday (10am to 7pm)
Job Description: –
1. Research and identify solutions to software and hardware issues.
2. Diagnose and troubleshoot technical issues, including account setup and network configuration.
3. Ask customers targeted questions to quickly understand the root of the problem.
4. Track computer system issues through to resolution, within agreed time limits.
5. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
6. Properly escalate unresolved issues to appropriate internal teams.
7. Provide prompt and accurate feedback to customers.
8. Refer to internal database or external resources to provide accurate tech solutions.
9. Ensure all issues are properly logged.
10. Prioritize and manage several open issues at one time.
11. Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
12. Prepare accurate and timely reports.
13. Document technical knowledge in the form of notes and manuals.
14. Maintain jovial relationships with clients.
Job Types: Full-time, Regular / Permanent
Salary: ₹300,000.00 – ₹800,000.00 per year
Schedule:
Ability to commute/relocate:
Experience:
Position Name: US IT Recruiter_Corp 2 Corp Work type Permanent Shift time: 7:00 PM to 4:00 AM IST Work Location...
Apply For This JobJoin one of the world leaders in global agriculture engineering Technology. AGCO’s consistent efforts to deliver smart farming solutions leveraging...
Apply For This JobWe are having an opening for the position of L2 or L3 Desktop Support Engg with one of our very...
Apply For This JobJob Description We are hiring for our client’s company Technology : Any Development Related TechnologiesLocation: Hyd, Banglore Experience : 0-2...
Apply For This JobAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is...
Apply For This JobDescription The Lead Network Engineer will be a part of a Global Network Delivery team that delivers networking solutions for...
Apply For This Job