Visa Looking for End User Workstation Support, IT Asset Management at Bengaluru East, Karnataka, India Full Time

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience

Job Description

As a member of the End User Workstation Support team, The Asset Management Analyst is responsible for overseeing the management of inventory into and out of the End User Workstation Support team through its lifecycle. This includes receiving and tracking assets, inventory management of assets and peripherals, asset disposal, invoice reconciliation, quarterly asset audits, RMA process and asset reporting.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications

• A minimum of two (2) years of experience using enterprise asset management systems and working in IT Asset Management, Desktop Support and/or Help Desk.
• Understanding of key workstation products including but not limited to desktops, laptops, monitors, IT peripherals and software, across multiple platforms/vendors such as Dell, Apple, Lenovo, Microsoft, HP, etc.
• Excellent interpersonal skills:
• Ability to communicate effectively with wide variety of users, and technical teams
• Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, regarding asset questions.
• Ability to support, and explain technical concepts to users at various levels of technical proficiency
• Effectively manage difficult or unpredictable situations
• Ability to schedule and prioritize work.
• Ability to learn new technologies and procedures quickly.
• Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow, Eracent)
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.).
• Consistently provide exceptional, pleasant, and courteous service to all End Users.
• A thorough understanding of IT asset management principles and methodologies.
• Practical experience with asset management systems in a medium to large IT environment.
• Ability to communicate effectively (verbally and written) with end users and IT staff.
• Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.
• Detail-oriented, proactive, and highly organized while prioritizing work and multi-tasking.
• Constant improvement mindset to drive improvements of the asset management process/procedures.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.