Visa Looking for Manager, IT Disaster Recovery Governance at Bengaluru, Karnataka Full Time

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

IT Disaster Recovery (ITDR) is responsible for the alignment of recovery requirements to recovery capabilities, and the identification and mitigation of IT service recovery risk. ITDR has four (4) core processes: 1) Service Impact Assessments, 2) Technical Architecture – Recovery Design, 3) Recovery Exercises, and 4) Findings & Exceptions. These processes integrate into the ITDR Central System for enablement and compliance reporting.

We are seeking a Manager of IT Disaster Recovery (ITDR) within the Product Reliability Engineering organization. The Manager will be an experienced leader to build on the industry leading success of the ITDR Program. The person will work closely with Technology and Business stakeholders to build upon Visa’s recovery capabilities to ensure Visa enterprise exceeds the pre-defined and agreed upon recovery objectives.

Essential Functions

Oversee and manage the on-going ITDR strategy and execution to continually surpass industry best practices

Collaborate with multiple stakeholders across all areas of Visa businesses to develop, facilitate, and perform the ITDR program

Define ITDR program scope, goals and deliverables that support business goals in collaboration with management and stakeholders

Ensure all Visa services are assessed annually at the Service Recovery Unit (SRU) level to determine overall impact over time to formalize the SRUs Tiers, RTO, and RPO

Facilitate the alignment of Tiers, RTO, and RPO to ITDR technology requirements and standards for recovery type (Active-Active, Active-Passive) and failover type (Manual, Single Button, Automated)

Ensure all Visa Tiers RT, 0, 1, 2, and 3 services perform an annual Live production failover exercise to ensure recovery requirements meet recovery objectives

Manage services that are non-compliance via Findings and Exceptions process to timely resolve deficiencies and improve Visa’s resilience program

Develop KPIs and dashboards to report metrics, goals, and milestones relevant to ITDR program

Deliver an appropriate Awareness Program to be used enterprise-wide for the purposes of educating VISA associates on the importance of a comprehensive DR program.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications

• 8+ years of work experience with a Bachelor’s Degree or minimum of 6 years of work experience with a Master’s Degree in Computer Science, Computer/Electrical Engineering, Information Technology or related field
• 4+ years of work experience with enterprise level recovery solutions supporting critical applications
• Understanding of regulatory requirements (e.g. FFIEC/FBA, Reserve Bank of India, Bank of England, State/Local)
• Knowledge of backup/restoration and replication solutions (e.g. SAN replication, database replication, snapshot mirroring, synchronous/asynchronous replication, online backup)
• Strong knowledge of the inter-relationships between IT Disaster Recovery, Crisis Management, Business Continuity, and Vendor Resilience
• Strong leadership and people management skills, with demonstrated ability to lead global, multi-functional teams
• Ability to drive consensus across diverse, global technology and business partners will be key

Preferred Qualifications

• 10+ years of technology leadership experience with increasing responsibility growing and leading high performance teams and directing the IT function with a Bachelor’s Degree or minimum of 9 years of work experience with a Master’s Degree in Computer Science, Computer/Electrical Engineering, Information Technology or related field
• Multi-tasking ability essential to handle multiple priorities with minimal direction from management and adjust to changing priorities and requirements in a rapidly growing organization
• Excellent verbal and written communication skills, and explain the technology strategy to diverse audiences, in particular, the ability to describe IT situations, alternatives and recommendations in readily understood non-technical language

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in the country where this job is located are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.