Vmware Hiring For Storage Technical Support Engineer Level 2 at Bengaluru / Bangalore ,  Full Time

Storage Technical Support Engineer Level 2 Job Description
Business Job Title
Technical Support Engineer Level 2
Job Description
VMware Global Support Services (GSS) team supports over 250,000 companies running VMware in over 100 different countries. As a member of the Global Services support team, you will have the ability to work independently or as part of a team with some of VMware’s most strategic customers and partners to drive their success.
Within the EMEA Storage Domain we support multiple products such as vSphere, ESXi, Storage, Site Recovery Manager, vSphere Replication, VMware Data Protection and vSAN for VMware key customer accounts.
Our team has created a unique business environment – one of energy, Innovation, passion, creativity, and collaboration.
Responsibilities

• Provide troubleshooting support to VMware customers via phone, email, and Remote sessions in a timely manner while maintaining a strong customer first focus throughout the lifecycle of the query.

• Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams such as Escalation Management, Field Sales and Support to ensure the optimum technical solution and advice is provided to the customer.

• Embrace VMware’s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.

Requirements

• Fluent written and verbal communication skills in English.
• Educational Qualification:Bachelor’s Degree or equivalent experience.
• Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Ability to follow standard engineering principles and practices.
• Logical approach to problem solving.
• Work experience in a Technical domain and basic understanding of some of the following technologies:
  • Networking
  • Storage
  • Linux
  • TCP/IP
  • Windows Clustering/DHCP/DNS.
  • Windows 2003/2008
• Multi-platform Operating Systems Knowledge (Windows, Linux, UNIX) would be an added advantage

Specific Requirements for Site Recovery management team (SRM)
Highly Preferred Skills

• Experience in Virtualization & Cloud computing.

• Certification in CCNA / VCP / RHCE
• Familiarity withobject-basedstorage (vSAN)

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.