Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Senior Technical Solution Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry.
Telco Operators are in the process of moving from 4G-centric infrastructure to 5G-centric infrastructure. For Telco Operators, the most efficient and cost-effective way of making this transformation, is to continue to leverage their existing infrastructure for 4G and migrate in phased manner to 5G.Telco Operators are consuming both, Telco Cloud Infrastructure (TCI) and Telco Cloud Platform (TCP), to make this transformation possible while keeping the operational tools and processes the same.
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. Expected to be a Subject Matter Expert (SME) in at least one VMware Product within 9-12 months of completing onboarding training.
As a Senior Technical Solution Support Engineer in the Telco team, (L3), you will be learning and expanding your VMware virtualization technologies and help our customers troubleshoot, understand, and overcome challenges in their operation.
First steps on in this role will be to upskill on Global support processes and products, to understand how the technology works, and how our customers use it.
Once achieved, you will support global customers issues and as an experienced engineer, support the team and the global operation.
As a senior engineer you will have input into R&D, engineering, and product development, advocating for how our customers are using the VMware Suite and supporting our field teams on customer engagements and escalations.
Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time and training days.
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As a Senior Technical Solution Support Engineer in the Telco team you will be responsible for resolving customer technical issues and supporting the team and the support operation. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.
To be successful in this role, you will:
Work independently to resolve customer, TSE, and team issues, supporting the management team in overall development of the team.
Strengthen your technical skills in the areas of TCP/IP, DNS , Linux , Microsoft Operating Systems & Storage Arrays or Appliances
Drive communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management within the team.
Resolve complex queries while providing world class support to our customers. Including supporting TSEs with their challenges.
Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
As a Senior Technical Solution Support Engineer, you will support the team, the operation, and the field with customer escalations.
Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
What is the leadership like for this role? What is the structure and culture of the team like?
The Hiring Manager for the role is Netish Johnachan, Manger leading Telco Solution Support team for APJ business. He has been with VMware for about 6 years now. He believes that leadership is not defined by title and encourages team members to be leaders.The team is distributed across India, but majority is based out of Bengaluru. The team follows Dynamic , Open Culture at work and encourages to learn from others , teach and grow.
Where is this role located?
Flexible: The location of this role is flexible within India . Work will be done from an office some days during a week and other days from a non-VMware building.
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Explore the VMware Benefits page for additional details. Please note, benefits change by country, please select your country from the drop-down menu at the top right corner. www.benefits.vmware.com
Category : Client Support
Subcategory: Technical Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2022-02-22
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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