Why will you enjoy this new opportunity?
Are you passionate about learning new technology and solving complex problems for customers? Do you like to work as part of a team? Do you like to learn from others? Do you like to share your knowledge? if the answer to these questions is yes, then VMware has a Technical Support role for you. You will be working on the latest and top of the line technology to become an expert in the IT industry. We take great pride in helping our engineers to develop themselves and become experts in their chosen fields.
Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.
What can you expect in the first 6-12 months of your career with VMware?
As a starting level Technical Support Engineer (TSE1), you will be learning VMware virtualization technologies which will equip you with the skills necessary to troubleshoot, and to help our customers troubleshoot, understand, and overcome challenges in their environments.
First steps on in this role will be to upskill on our support processes and products and to understand how we work as part of a global team
Once achieved, you will begin to troubleshoot customer issues with the support of tenured engineers through the knowledge you have gained. You will constantly work with team members to find solutions for customers
As your skill set grows, you may choose to work on additional product lines and progress your skillset on more technologies or seek to become experts in a wide variety of products and or technology related to our product portfolio
Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time and training days
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As a Technical Support Engineer in the Ent Apps team, you will be responsible for resolving customer technical issues. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.
To be successful in this role, you will:
Learn new communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management
Your administration and support experience with all of Windows server operating systems, workstation operating systems in large enterprise environments (thousands of systems) along with basic SQL and Postgres database management and querying for troubleshooting purposes will help you demonstrate your skills for success
Your familiarity with various Hypervisors (vSphere, Hyper-V, Citrix XenServer, KVM, etc.). Cloud concepts and technologies (vCloud Director, Amazon, OpenStack, etc.). Cloud orchestration tools (Chef, Puppet, vCenter Orchestrator, etc.). will allow you to partner with your teams and assist global customers
Your scripting experience (Javascript, PowerShell, VB, Bash, etc.). will enable you to resolve complex issues
Familiarity with software configuration management” tools eg: saltstack, chef, puppet, ansible will assist you to be successful to navigate and support customer environments
Develop your technical skills in the areas of: access and identify management, networking, SaaS infrastructure and, mobile, Windows and macOS device management.
Resolve complex queries while providing world class support to our customers.
Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
What is the leadership like for this role? What is the structure and culture of the team like?
The selected candidate will be reporting to one of the Technical Support Manager. Managers have considerable amount of experience in managing enterprise support and leading the team to success through the company’s values. Leadership is deeply invested in the teams’ careers development and has a successful track record of ensuring the team is successful as a unit and ensure the individual team members progress in their careers.
Leadership practices high ethical management and provides good work environment while being employee friendly
The core team comprises engineers at different levels (L1, L2 and L3) supporting vRealize suite (including OpenStack) of products. The team is part of the 24×7 support structure and demonstrates work flexibility to ensure we meet customers contractual requirement
While the team has loads for fun and engagement, we also work in partnership with the peers across the globe working during different time zones. The role requires the candidate to be flexible to work in any shift (includes PST) and weekend hours.
Where is this role located?
Fixed: this role is based out of VMware’s Bangalore office and open to candidates in the surrounding area.
Flexible: The location of this role is flexible within India. Work will be done from an office some days during a week and other days from a non-VMware building.
Remote: this role is fully remote and can be done anywhere in India.
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights or explore the VMware Benefits page for additional details. Please note, benefits change by country, please select your country from the drop-down menu in the top right corner. www.benefits.vmware.com
Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
Employee Stock Purchase Plan
Generous Time Off Programs
40 hours of paid time to volunteer in your community
Financial support under structured programs to your ongoing development (conference participation, training, course work, educational programs etc.)
Healthy and local inspired snacks in all our on-site pantries
Category : Client Support
Subcategory: Technical Support
Experience: Entry Level
Full Time/ Part Time: Full Time
Posted Date: 2022-05-31
Global Services: The VMware Global Support Services (GSS) team supports over 250,000 companies running VMware in over 100 different countries. The GSS team supports the entire suite of VMware products for global customers and partners. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the “best of the best” supporting business-critical applications in a virtual infrastructure. What’s in it for you? The entire VMware team has created a unique business environment – one of energy, creativity, and collaboration The atmosphere is fun, casual, and inviting, in keeping with VMware’s roots as a successful entrepreneurial startup We are guided in our efforts by a strong set of corporate values: Excellence and innovation Straightforwardness and open communications A sense of fun and an appreciation of a balanced life Delivery on our promises to our partners, our customers, and ourselves A passion for what we do and the value we deliver
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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