Vodafone Hiring For Customer Value Manager at Pune Full Time

What you’ll do

Role Title: Process mining – Customer Value Manager (General Manager)
Department: Process, Data and reporting
Location: Pune/Ahmedabad/Bangalore

Role Purpose:

1. The CVM is responsible for leading. identifying and driving squads towards the acceleration of Simplification, Digitalization and Automation opportunities of the end-to-end process’s transformation within projects across different local markets/group/VOIS
2. The CVM is responsible for generating high value use cases, working closely with the customers performing data transformations, conducting analysis, and developing data-driven process insights and actions. Also, would look for opportunities in implementing the newest features and functionalities of process mining, like Process Automation, Task Mining and Machine Learning.
3. CVM play the role of strategic advisors along the entire Celonis driven transformation journey and in doing so, they would consult with customers on their strategic orientation and overall objectives, derive concrete recommendations for action and advise them on the design and implementation of a suitable organizational form.
4. The CVM will design/refine the approach, methodology and manage business needs including shaping and scoping leads, aligning to business strategy and goals, eliciting business requirements and benefits, and ensuring traceability of requirements and value throughout the project lifecycle.
5. The role requires CVM to bring an affinity for Big Data, Process Mining, using analytical thinking.

Role Accountabilities
Performance – Delivery based

• Responsible to identifying, driving and realizing value delivery for all projects
• Tracking and maintaining value delivery
• Lead benefit case analysis
• Challenge process deep-dives and business requirements.
• Validate transformation dependencies and risks.
• Work with IT and business to unlock the full potential of Celonis platform and offer to stakeholders
• Leverage and build on Design a re-usable deployment approach to enable RPA, ML and AI future transformation capability
• Accountable for identifying and supporting continuous Improvement initiatives that result in quantitative and qualitative improvements to costs, quality, speed and service.
• Build a robust forecast on process areas for transformation to enable backlog delivery planning
• Interact with key stakeholders and customer to enable a strong value realization outcome by deploying process mining and its capabilities
• Work with SM & PO to ensure all business change activities are understood and managed.

Leadership and initiative

• Proactively liaise with stakeholders/SPOC for data collation for SLT reporting & dash boarding
• Analyzing and reviewing proposals from the team, providing appropriate solutions to problems, and making decisions on the way forward by acting as liaisons between the customer and the consultancy squad
• Takes initiative in exploring the opportunities for CI through sources such as Strategic meetings, Issue and escalations log, feedback from customer survey, people & partner survey, benchmarking data etc.

Who you are

Role Specification (Technical / Professional Expertise)
Essential

• Experience of leading and managing business transformation/consulting projects using lean, six sigma, AGILE, PMP methodology
• Strong data analytics experience
• Present complex technical issues in a simple and understandable way
• Bring an affinity for Big Data, Process Mining & analytical thinking
• Excellent business acumen and understanding of the role of the capability in contributing to business value
• Familiar with quality and business excellence tools and approaches such as Six Sigma, TQM, Lean, 5S, TOC etc.
• Excellent coaching, mentoring skills to on-board new people in advisory
• Ability to influence cross-functional teams without formal authority
• A strong customer-centric focus, with an entrepreneurial and ROL mind-set, ability to function with a high degree of autonomy
• Excellent detailed written and verbal communication skills
• Systemic problem solver adept at implementing solutions to solve root cause of problems
• Ability to work independently and to establish priorities
• Good understanding of software development processes
• Strong ability to raise and/or resolve issues
• Sets expectations, tracks and communicates results

Desired

• In-depth understanding of both the current Telecommunications and digital. services market and emerging business and technology trends
• Financial literacy of approaches such as activity based costing, labour variance, dashboards etc.
• Market research, design thinking, and lean start-up methods business modelling
• Experience with survey management, forms, processes & analysis

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What’s in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.