Vodafone Hiring For Global Service Manager-Senior Manager-Bangalore at Bengaluru / Bangalore Full Time

Role Purpose

To Lead the Service Management activities for premium accounts across multiple geographic locations (globally) and is responsible for the following activities

• Delivering the best possible service experience for premium customers.
• Focus is placed on improving customer satisfaction and is underpinned by creating and maintaining quality documentation and delivering outputs as per Vodafone’s contractual commitments
• Handle Customer escalations
• Managed Debt & Credit performance of the accounts
• Ensure timely delivery of Customer Reports
• Ensure that Customer Reviews and Service Improvements are driven

Essential

• 7 + years of overall experience
• Minimum of 5+ years in a Service Management role (Customer facing role)
• Understanding of Telecommunications and Terminology
• Should have worked with Senior stakeholders
• Fundamentals of transmission devices (SDH, DE, DWDM), Basics of LAN WAN technology, MPLS (Layer 2 & 3), Internet access, DSL, Fixed Voice and SD-WAN.
• ITIL Intermediate
• Understanding of region-specific product support-based regulations.
• SDWAN Architecture (Specific to customers who run services via SD WAN Solution)
• Process improvement experience

• ITIL V3/4 Foundation Certified
• CCNA Certified

Desired

• Should have managed Debt & Credit performance and should have good financial acumen
• Expertise in LAN WAN technology and Knowledge of carrier level network topologies.
• Vendor management experience
• Project management (Customer and Internal)
• Governance on multi geography deliveries.
• SDWAN Architecture (Specific to customers who run services via SD WAN Solution)
• Cloud Infrastructure/ Cloud Platforms
• Service continuity management

What’s in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.