The IT Operations Manager provides expert knowledge to identify, drive and deliver the changing customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone’s IT products and services in line with Customer Services Management strategy. Managing the IT lifecycle for all end-users. The IT Operations Manager focusses upon the supervision of a team, who operate, administer and maintain assigned applications, services, systems and solutions in terms of maintenance and administration, incident management, problem management, change and release management and vendor management, to drive improvements through innovation, best practice techniques, and collaboration.
Typically reports to the Senior IT Operations Manager.
Job Responsibility
Skills
Monitor and Diagnose
Leading Organisation Culture and Change
Data Analytics and Insights
Incident Response
Dev Ops
Security
Software Engineering
Automation and Robotics
Cloud
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