We are looking for Networking Engineer
Job Location: Mumbai
Experience -3yrs
Salary : 10LPA to 12LPA
Direct Responsibilities
– Providing support for NICE & Verba call recording along with Etrali/IPC Turret system.
– Monitoring of NICE, Verba & Etrali/IPC for APAC region
– Able to demonstrate the ability to undertake the above responsibilities
– Has expert knowledge of NICE, IPC Services & added knowledge on Cisco IPT would
– Has working knowledge in designing and delivering NICE application installation
– IPC installation and troubleshooting
– Excellent written and verbal communication skills
– Able to work under pressure and meet deadlines
– Able to demonstrate a high degree of flexibility including shift and out of hours working
– Demonstrate a positive, diverse and inclusive attitude that fosters excellent service and Business satisfaction
– Excellent organisational skills
– Expert knowledge of ITIL disciplines
– Good team and relationship builder with excellent communication skills at all levels
– Excellent documentation skills
– Prepare and circulate Morning/Afternoon/Evening check list report for NICE, Verba & Etrali/IPC setup
– Configuration & troubleshooting of NICE, Verba & Etrali/IPC related issues by resolving them with maximum customer satisfaction
– Act as the front line T1/2 technical contact to interact with customers (business partners and direct customers)
– Installation of Etrali/IPC Products i.e. Jade installation & Unifymas server installation etc.
– Installation of NICE/Verba//Etrali/IPC/ product update packs and hot fixes, if any.
– Maintain MIS (Incident/ Request /Changes) reports
– Maintain Recorded user List (monthly ) in sync with Voice team
– Configure and Troubleshooting for any other OEM Product and technology like Cisco, Microsoft etc.
– Applying MS patches on NICE, Verba servers on Monthly basis
– Engineer Support Schedule from Monday to Saturday from 7 AM to 5 PM & extend in case of issues
– Support for BCP/DR drills
– Support for installing patches every month during weekends
– Installation of additional Nice Licenses
– Coordinate with different BNPP internal teams for any new/additional requirements of Server, Database, etc for any enhancements in Nice/Etrali/IPC Infrastructure
Job Type: Full-time
Salary: ₹1,000,000.00 – ₹1,200,000.00 per month
Schedule:
Education:
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