Technical Support EngineerIncedo is a US-based consulting, data science and technology services firm with over 2,000 people helping clientsfrom our six offices across US and India. We help our clients achieve competitive advantage through end-to-enddigital transformation. Our uniqueness lies in bringing together strong engineering, data science, and designcapabilities coupled with deep domain understanding. We combine services and products to maximize businessimpact for our clients in telecom, financial services, product engineering and life science & healthcare industries.Working at Incedo will provide you an opportunity to work with industry leading client organizations, deeptechnology and domain experts, and global teams. Incedo University, our learning platform, provides amplelearning opportunities starting with a structured onboarding program and carrying throughout various stages ofyour career. A variety of fun activities are also an integral part of our friendly work environment. Our flexiblecareer paths allow you to grow into a program manager, a technical architect or a domain expert based on yourskills and interests.Role Description: Technical Support EngineerThe ideal candidate is a hands-on support engineer with experience in enterprise ServiceDesk. They must be at easetroubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.Role Requirements? Provide 24×7 support primarily in US shifts for enterprise users? Excellent Communication skills? Skilled to troubleshoot ISP & OS related technical issues? International (US, EU, Australia) Inbound voice and chat experience? Accent trained Maximum CTC : 4.2L / annum and Transportation&Shift allowances of Rs 9,500/monTechnical skills requirementsThe candidate must demonstrate proficiency in,? Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application(billing/data center)? Hands on experience in enterprise tools like GSuite, and Microsoft Office? Familiar with ticketing Tools like ServiceNow and JIRAQualifications? 1 to 5years of work experience in International Voice Technical Support? B.Tech, BCA, BCOM (Computers), M.Tech, MCA We are an Equal Opportunity EmployerWe value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Salary: ₹4.20 – ₹5.20 per year
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Education:
Experience:
Advanced knowledge of Computer hardware systems, and peripherals. Ability to solve complex hardware and software different aaplications related issues Excellent...
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