Volvo Group Looking for Application Support IT Professional at Bengaluru, Karnataka, India Full Time

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Job Description

Assignment Description: UCHP Application L2 support

• Analysing, handling the incidents.
• Involved in on call support (24*5, Mon-Fri).
• Involved in maintenance activity (only if required)
• Monthly meeting with the customer
• Working on major incident function protocol.
• Mainly working in CET shifts
• Support required during on call hours (on rotation basis)

Technical Skills

• Core Java, Advanced Java – J2EE
• Should be able to read and understand Java code and fix the code

Key Responsibilities

• Responsible to give the customer the support that is agreed upon.
• Act as action owner of the cases transferred from the Helpdesk/Dealer Support Cener Front.
• Determines the problem and ensures that action is taken by own effort or by assigning the problem to another support function.
• Pursuing outstanding queries and problems in respect of other departments.
• Eliminate problems by monitoring, analysing and grouping all incoming queries and problems.
• Pursue support for defined systems and applications in co-operation with technicians and users
• Secure that the users can pursue their profession through preventive support.
• Provide information to customers in the event of operational disturbances
• Working with support issues, problem investigation, root cause analysis and coding maintenance correction (bug fixes).
• Reviews articles in support knowledge base to improve efficiency

Recommended Personal Abilities

• Customer focus
• Listening skill
• Problem Solving
• Analytics

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.