Volvo Group Looking for IT Service Delivery Leader – Core infrastructure services at Bengaluru, Karnataka, India Full Time

This will be us – your new colleagues within Infrastructure & Onsite Services

Infrastructure & Onsite Services (IOS) is globally responsible for all Volvo Group D&IT infrastructure services. As most of these services are delivered by an IT partner, the mission is focused on Service Delivery Management, new service development, architecture and innovation, outsourcing partnership management, as well as managing the remaining IT infrastructure delivery teams in Volvo.

Core infrastructure Services

Core infrastructure is part of Business Infrastructure Services department from IOS and has the responsibility for Network (e.g. LAN/Wireless LAN, WAN/SD WAN, Internet, Datacenter LAN) and Network Security (e.g. Security gateways, Firewalling, Network segmentation, Remote access solutions) Services. Both areas deal with traditional (on premise) environments as well as into Cloud environments, in a multi sites (Datacenters, Campuses, Factories, Dealers) and a multi-Clouds context.

Core infrastructure Services is now looking for a new Service Delivery Leader (SDL).

In this role you will be reporting to the Head of Core Infrastructure Services at Volvo.

Your mission will be to ensure that all services within the service area are delivered according to contracted supplier obligations. As an SDL you will focus on the business benefits by managing deliveries of services in one or several Core infrastructure sub-areas. You will also contribute to the service roadmaps definition and to the development or the on-boarding of new services.

This Is How You Could Make An Impact

As a Service Delivery Leader, you will be a key contributor to the transformation of the IT landscape in Volvo Group (Digitalization of the Group, Industry 4.0 implementation…etc.). Through the services that you will contribute to onboard, to transform or develop, to deploy, and to govern from runtime delivery perspective, you will enable the Volvo Group shift towards new transportation solutions and services.

Your experience and your leadership skills will be key for the responsibilities attached to this job, like securing inputs to contractual negotiations, monitoring the actual services levels, supervising and participating in runtime process interactions with the supplier, be commercially responsible for services delivered by the supplier, which includes both budgeting and follow-up.

These are the main expectations on you :

• Minimum 5 years of experience into the IT industry
• Proven experience as being in charge of runtime and financial activities for IT infrastructures in an International context
• Proven experience working with ITIL-aligned service runtime activities
• Good practice in negotiation and facilitation of decision making. Ability to convince and manage stakeholders (internal or external) in scope
• Experience with steering suppliers in an outsourcing context is a plus
• Ability to propose and steer changes (e.g. improvements, new ways of working, costs savings)
• Ability to get things done and execute as planned
• Ability to prepare, present and propose decisions at management (Director, VP) level
• Strong quality focus and a personal drive to reach the objectives and targets set for your unit, understanding how these contribute to the Volvo Group vision and strategy
• Relevant university degree or equivalent
• Excellent communication & presentation skills
• At ease in a multi-cultural environment
• Complete proficiency in English

About Us

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Digital & IT is the hub for digital development within the Volvo Group. Imagine working with cutting-edge technology in a global team, represented in more than 30 countries. We are dedicated to leading the way for tomorrow’s transport solutions, guided by a strong customer mindset and high curiosity, both as individuals and as a team. Here you will thrive in your career in an environment where your voice is heard and your ideas are important.

Auto req ID

146481BR

Organization

Group Digital & IT

State / Province

• Flexible

City/Town

• Flexible

Employment/Assignment Type

Regular

Travel Required (maximum)

Occasional Travel

Functional Area

Information Technology

Flexible locations

Belgium,Gent (Oostakker),Oost-Vlaanderen, France,Vénissieux,Auvergne-Rhône-Alpes, India,Bangalore,Karnataka, Poland,Wrocław,dolnośląskie, Sweden,Göteborg,Västra Götaland

Last application date

26-Nov-2023