Volvo Group Looking for Senior Technology Consultant IT SAP CRM at Bengaluru, Karnataka Full Time

Position Description

Experience from 6-12 years in SAP CRM Development

Overall Position Responsibilities

• Follow established customizing guidelines and best practices
• Contribute to a knowledge-sharing attitude within module team globally
• Contribute to module team meetings as decided/required
• Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in module team
• Actively collaborate with Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team
• Build and maintain support for the defined ways of working, as well as cooperation for continuously improving them

Overall Technical Qualifications & Key responsibilities:
Good technical knowledge in CRM WEB UI

Extensively worked in CRM Sales and Marketing process

Work experience in BRF (Business Rule Framework)

Experience in SMARTFORMS and ICF (Internet Communication Framework) services

In depth knowledge in CRM One Order Framework

Extensively worked in BAdI’s, RFC functional modules, Actions and Events in CRM

Experience in developing Interfaces (Involving Idoc’s)

Good Knowledge of Performance Optimization Techniques

Good Knowledge in CRM Middleware

Work Experience in Workflow (Mainly in CRM)

Conceptual Functional Knowledge in CRM Sales, Marketing and Service Process

Experience from working in implementation/rollout projects

Excellent communication & presentation skills

Experience of the SAP Service Parts Management integrated scenarios would be appreciated (CRM, ECC, SCM)

Experience in IPC routines would be appreciated

Overall Position Competencies

Able to analyze and solve day to day issues from business with-in agreed SLA.

Experience in handling Change requests and problem management

Ability to scope, prepare TS , script and execute interface tests

Strong analytical, problem solving, and conceptual skills.

Good coordination with team members and customers is must

Excellent communication skills, make presentations, participate and/or drive workshops

Experience in working with global/international teams will be considered

Additional requirement (Is Must)

Should be willing to work on CET shift to support & on EST shift occasionally depending on need

On-Call for extended hour support

Available on phone to attend to any major issues

Support testing and be there for weekend supports if needed for Infra related changes

About us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.

www.volvogroup.com/career.

Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. Digital solutions are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.

We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in a completely global organization.

In Group Digital & IT we strive for something bigger, we are truly customer centric, and we collaborate with inclusion, together cross the Volvo Group. We learn to stay ahead, we are curious and eager to acquire new and deeper knowledge, both as individuals and as teams.

Auto req ID

140691BR

Organization

Group Digital & IT

State / Province

Karnataka

City/Town

Bangalore

Employment/Assignment Type

Regular

Travel Required (maximum)

Occasional Travel

Functional Area

Information Technology

Last application date

22-Jun-2023