Voxtron Solutions LLP Looking for Technical Support Engineer – Software products at Kochi, Kerala Full Time

This role is a key part of product operation team to support our customers on existing products/features. The position will focus on support of Voxtron Call Centre products. Knowledge in ASP.Net & SQL Server is required

Key Responsibilities

• Resolve support tickets and follow up to ensure that appropriate actions were taken
• Validate new upgrades & features
• Responding promptly to customer inquiries and troubleshoot customer issues
• Participate in product planning and strategy meetings with management team
• Acquire and maintain deep product knowledge of our Call Centre solutions (Dot Net based Applications)
• Day to day product operation and support in UAE working Days (Sunday to Thursday)
• Ensure customer satisfaction and provide technical support
• Minimum 6 months experience in ASP.Net & SQL Server required

Job Type: Full-time

Day range:

Experience:

• Asp.net and SQL: 1 year (Preferred)

Application Deadline: 20/06/2023
Expected Start Date: 30/06/2023