VSR IT Consultancy Services Pvt. Ltd. Looking for End User Support Specialist at Nagpur, Maharashtra Full Time

This role is a second line IT support role providing technical support and guidance to the IT Service Desk in relation to the End User experience. The role requires a high level of technical analytical skills in the areas of software and hardware as well as proactive activities. The purpose of the role is to assist in the operational support, reactive installation and maintenance of Transunion office systems and associated hardware technologies.

Main Activities and Responsibilities

• Day to day End user Support through Service Requests and Incident Management
• End user software installations and upgrades
• End user hardware installations, upgrades and maintenance. (PCs, Laptops, MacBook, Monitors, docking stations etc.)
• Proactive maintenance of the End user estate, security compliance and patching
• Update process documentation on an on-going basis
• Partnering and facilitating support vendors
• Providing technical support to project teams through resource demand management
• To provide a robust, stable End user experience, reducing the support overhead
• To ensure Laptop security and patch levels are maintained and monitored
• Secure / Monitor all Laptops/Desktops to prevent illegal or unapproved installation of software
• Install, test, and advise on all Laptop hardware, software and applications.
• Adhere to software licensing standards.

Job Type: Full-time

Salary: ₹15,000.00 – ₹25,000.00 per month

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift
• Fixed shift
• Rotational shift

Ability to commute/relocate:

• Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Required)
• Total work: 1 year (Required)
• Desktop support: 1 year (Preferred)

Language: