VTPT Pvt Ltd. Looking for IT Help Desk Support at Noida, Uttar Pradesh Full Time

Job description

• Troubleshoot and resolve various hardware and software issues
• Assist in the movement and set up of hardware
• Answer emails and phone calls in a timely manner
• Assist with software set-up and configuration, and desktop hardware.
• Offer support with android & iOS tablets and applications.
• Assist customers with Windows OS and Mac OS.
• Offer support with android tablets and applications.
• Exceptional customer service skills with the demonstrated ability to build long-term relationships.
• Exceptional communication skills, both written and verbal.
• Ability to excel in a team-focused environment.
• Excellent problem-solving skills combined with a demonstrated ability to learn new technologies and processes.
• Ability to juggle multiple responsibilities under tight deadlines.
• You have demonstrated your ability to function effectively in a fast-paced, multifaceted environment.
• You have strong analytical and decision-making abilities.

Requirements:

• College degree in computer science or similar
• Thorough understanding of MS-Office, Windows OS, Mac OS, iOs and android
• Experience supporting hardware with the software application.
• Have strong organizational and problem-solving skills
• Be customer service oriented and have the ability to multitask and work in a fast-paced environment
• Able to work independently and in a team environment
• Commitment to travel as needed;
• Experience of two years is a must.

Job Types: Full-time, Regular / Permanent

Salary: ₹13,000.00 – ₹35,000.00 per month

Benefits:

• Paid sick time
• Work from home

Schedule:

• Night shift
• Rotational shift
• US shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)