VVP Healthcare Evolution Pvt Ltd Looking for at Mumbai, Maharashtra Full Time

About the company

WonDRx (pronounced as Wonder-Rx) – spearheaded by two serial Entrepreneurs Mr. Pankaj Sindhu along with his Co-Founder Mr. Pankaj Agrawal; is a very unique and novel technology which has the capacity to change the way healthcare eco-system interacts with each-other. We are determined to change the way of Healthcare domain working and make it more convenient while ensuring a pleasant experience for the consumers and all other stakeholders involved. You need to see the product to believe the power it has and what it can enable in the healthcare domain.

Company Website: www.wondrx.com

Technical Support Job Description

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Technical Support Responsibilities:

• Identifying software solutions.
• Troubleshooting technical issues.
• Resolving network issues.
• Installing and configuring software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking to customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Technical Support Requirements:

• HSC/ Degree in any stream.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Job Location:

Vikhroli (W)

Salary Range:

Rs. 10,000/- to Rs. 15,000/-

Join our team with good excitement to explore your skills and knowledge in the process of learning & Gaining.

Job Type: Full-time

Salary: ₹10,000.00 – ₹15,000.00 per month

Day range:

Shift:

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 9137858941
Expected Start Date: 31/07/2023