Career Level: IN3
Location: Gurgaon
About Global Tech.
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.3 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.
Team and Position Summary:
The candidate will be part of the Contact Center Technology Team under Shared Services based out of IDC Gurgaon. The Shared Services Site provides a one stop shop for all mission critical services at high quality and a low cost. The team manages a range of responsibilities, from solving complex problems for all our stakeholders across the board by offering world-class services such as Source to Contract, Procure To Pay for Goods not for Resale, Business Intelligence & Robotic Process Automation, Development, Networking, and to Pre & Post Payment Audits.
Being part of the Contact Center Technology team as a Software Engineer III, the candidate will be responsible for working with different contact Center business groups and who will help us build next generation Walmart suite of products and platform by designing, coding, building, and deploying highly scalable and robust cloud-based Contact Center solutions.
As a part of Contact Center tech team in India that works on building solutions various business functions for multiple Walmart markets, your design and solution will have a significant impact on day-to-day running of Walmart. You will be challenged with unparalleled complex business problems that spans across multiple countries, large number of users and data.
Position Responsibilities:
1. Drive design, development, implementation of cloud-based contact center solutions, CIVR, Data base integration, CRM integration, Omnichannel Support – Chatbot development etc.
Translating customer requirements into Contact Center IVR Call Flows
Developing, testing, monitoring, and supporting Contact Center IVR flows and related services
Build, test and deploy cutting edge solutions at scale, impacting associates of Walmart worldwide.
5. Interact with Walmart engineering teams across geographies to leverage expertise and contribute to the tech community.
6. Be involved in the successful implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives.
7. Work closely with the Tech Leads and cross functional teams and follow established practices for the delivery of solutions meeting QCD (Quality, Cost & Delivery) within the established architectural guidelines.
8. Learn new and changing technologies and adapt to ensure best software practices and standards.
9. Interact closely for requirements with Business owners and technical teams both within India and across the globe.
10. You will help and participate with the teams that leverage and contribute to open-source technologies to Make impact on a global scale
11. Good understanding of business environment, excellent communication skill and ability to work proactively in a fast-paced environment
Position Requirements:
Minimum qualifications:
1. Min 5-7 years of work experience with at least 3 years of exp as system architect in Contact Center Telecom Domain/ Cloud Contact Center Platforms Development.
2. Graduate in Engineering / IT / BCA / MCA / Other discipline
3. Experience in design and development of highly scalable applications and platform development in product-based companies or R&D divisions.
4. Good experience in ASP.NET, .NET Core, Node JS
5. Basic knowledge of Azure, GCP, Docker and Kubernetes will be advantage.
6. At least 3-4 years of experience in web-oriented technologies such as HTM, XHTM, CSS, Java script, jQuery and bootstrap
7. Intermediate Sql Server knowledge; including creation modification and maintenance of tables, stored procedures, and triggers
8. Must have good knowledge of any source control such as GitHub, TFS etc.
9. Should understand how API frameworks works, analyzed for performance, security and scalability and API programing practices
10. Knowledge of additional tool such as JIRA, Azure, OSC, SNOW will be an added advantage
11. Should be willing to work in evening shift (US Time) and demonstrate the flexibility.
Additional Qualifications:
1. Knowledge of Cloud Contact center platforms such as Avaya, Genesis, Five9, InContact will be an added advantage
2. Retail, health & benefits, and Contact center domain Knowledge preferred.
Walmart Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
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