Walmart Global Tech India Looking for (IND) SENIOR MANAGER, TECHNOLOGY OPERATIONS at Bengaluru, Karnataka, India Full Time

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.

What you’ll do…

About Team:

Building the right technology foundation for Infrastructure & platforms is vital to success at the scale of Walmart. Our team builds and maintains the foundational technologies that support the tech organization. Included in this are data platforms, enterprise architecture, DevOps, cloud computing, and infrastructure. All of these products and services are supported by scalable and powerful infrastructure, ensuring a secure and seamless employee and customer experience across stores, digital channels, and distribution centers.

What you’ll do:

As a Support Engineering Manager, you will…

• Be a technical lead for organization and are regarded as a support leader by peers across the team
• Have a solid understanding of the business as it relates to the team’s supported services
• Lead or participate in Team wide user groups to exchange support information, procedures, and best practices
• Be an expert in system design and configuration and contribute regularly to physical architecture design for the organization, especially for new services
• Be involved in major technical decisions and work with development and QA teams to help increase service supportability, scalability, and performance
• Lead large initiatives that span many services such as efficiency and scaling
• Manage organization-wide outages ensuring accurate documentation and timely resolution
• Define aggressive SLAs and drive the team to meet them through metrics creation and analysis
• Conduct cross-team monitor planning and reviews
• Have a strong understanding of the technologies, tools, procedures, resources, and best practices used to improve operational excellence
• Determine best practices for code management, support, code builds, and code deployments
• Participate and may drive operational excellence across teams
• Display the leadership core values in every activity and may lead people or virtual teams

What you’ll bring:

• Expertise in operational excellence, security compliance, and distributed systems’ resiliency
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Expertise in operations of highly available and scalable software systems with large customer bases
• Excellent communication abilities, both verbal and written, including long-form business writing on complex topics
• Ability to drive effective teamwork, collaboration and commitment
• Excellent analytical problem solving and troubleshooting skills
• Ability to coordinate between technical teams, peers and business stakeholders
• Ability to quickly learn and adopt new technologies
• Experience managing on-call support coverage, escalation and critical issue management
• Experience in contributing to the definition and implementation of automation opportunities within an operations environment
• Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long term fixes and avoid repeating issue

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert’s and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:

We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:

Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:2 years’ supervisory experience. As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate. Option 1: Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area. Option 2: 7 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location…

G, 1, 3, 4, 5 Floor, Building 11, SEZ, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India R-1825837