Walmart Global Tech India Looking for Tech Support First Contact at Chennai, Tamil Nadu Full Time

With yearly revenue of $524 bn, Walmart employs approximately 2.2 million associates worldwide. We innovate to deliver a simple and seamless experience for our customers. Our tech talent solves the biggest and most complex problems. They drive digital transformation where data and analytics are enabling us to better serve our customers and create a digital relationship with them. As our customers evolve and adapt, we are taking it a few notches further here. We are changing what customers can expect from the experience of shopping, from physical stores to mobile, social, and even online forums; we’re not just ready for the future of shopping, we’re creating it. Walmart Global Tech India is the cutting-edge technology arm of Walmart that helps to operate our stores across the world. If you are thinking ‘scale’, think bigger, and don’t stop there. At Walmart Global Tech India, we don’t just innovate, we enable transformations across stores and different channels for the Walmart experience. Take a regular day at Walmart Global Tech and match that with 265 million customers transactions a week, 11,500 stores under 56 banners in 27 countries, and eCommerce websites in 10 countries. That’s Walmart Global Tech for you.

Job Responsibilities:
This position, First level Support, will be part of Walmart’s DTS Global Operations Centre, focused on building a stable digital platform used across Walmart’s global presence. At DTS Global OPS, you will work with small teams of talented engineers to support a wide digital workforce through a central control tower and orchestration engine that ensure the following characteristics of a digital worker:

Integrity & Consistency – Maintain process/data integrity through repeatable solutions that eliminate human error.

Reliability & Continuity – Provide low-risk operations that reliably execute on a defined Candance and can sustain business operations in an unplanned crisis.

Auditability – Simply end-to-end audit of business processes, and the ability to enhance performance through increased visibility of bottlenecks.

Scalability &Flexibility – Provide responsive solutions that can be easily customized and quickly scaled, leveraging efficient enterprise-grade cloud capabilities

Be given the freedom to try new things and prove the value of your own ideas and innovations and own them all the way to production Identify and facilitate the removal of team impediments and escalate as appropriate Foster a motivating culture of openness, collaboration, and continuous improvement Ensure business needs are being met using software engineering best practices Participate in internal hackathons and innovation challenges!.

• Must have prior experience in L1 Support
• Would be the primary point of contact for all Business related to communications (Email, Chat, ServiceNow).
• Responsible for handling smooth handover of pending work and acting as a bridge for the flow of the information to the next shift.
• Must be able to prioritize the customer incidents or requests considering business impact and urgency.
• Responding to Incidents and routing to the right team for resolution. Following up with the team to resolve within SLA
• Provide regular status updates to the business and drive them to a successful resolution.
• Record technical issues and Direct unresolved issues to the next level of support personnel
• Monitoring the application performance based on the defined schedules.
• Raise the incidents in ServiceNow and assigning to the team, if any issues in the platform
• Inform business about the application failure and tentative closing date.
• Excellent written and verbal communication skills, demonstrated professionalism in responding to customer issues.
• Passionate about delivering the ultimate customer experience

Qualifications:

• Bachelor’s degree in computer science or related discipline with 1+ year(s) experience
• Must have prior experience in L1 Support
• Passionate about delivering the ultimate customer experience
• Excellent written and verbal communication skills

Technical Stack:
Core Skills: Good Analytical and Communication Skills, Proactive to take up tasks and responding to Business on time.

Tools/Applications: Microsoft Office, Outlook, ServiceNow (Or any Ticketing tool), CyberArk, UiPath Beginners, UiPath Orchestrator

Databases: Basic programming knowledge and SQL

Exposure to Emerging Tech (Additional Preferred): Basic Knowledge of RPA

Walmart Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve to live better when we really know them. That means understanding, respecting, and valuing diversity, unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.