Wayfair Looking for IT Asset Manager – ITIL at Bengaluru, Karnataka, India Full Time

The Employee Tech New Hire Onboarding and IT Asset Management team is responsible for ensuring all global new hires and internal employee transfers have all the technology they need when they start their new role with Wayfair as well as ensuring governance of the hardware management in India and Europe. Activities include maintenance of the IT asset inventory within the ServiceNow platform, collaborating with external processes and teams to include IT Procurement, IT Finance, Vendor Management in the collection of critical attributes supporting the effective and timely management of IT assets through their lifecycle. This includes, but is not limited to; hardware sourcing, cost optimization initiatives, process efficiency implementations, internal audit reporting.

Who you are:

We are looking for a high-energy, critical-thinking team member, who is dedicated to helping their manager drive growth, productivity, and results, while upholding the main goal of delivering great service to Wayfairians.

Essential Duties and Responsibilities:

• Manage onboarding inventory and stock of necessary computer hardware and peripheral accessories.
• Improve the lifecycle of IT assets, including inventory, assignment, stockroom, harvesting, and disposal.
• Utilize the ServiceNow Hardware/IT Asset Management product to execute or support regular audits of physical assets.
• Collaborate with Configuration Management on the discovery and maintenance of relationships between Assets and Configuration items supporting IT and Business Services operationally.
• Create and publish monthly status inventories and usage positions, including global IT assets.
• Ensure visibility into vendor risk and compliance positions, particularly around key dates of warranties, maintenance agreements, and vendor contracts.
• Drive continuous process improvements and partner with asset owners to ensure accurate and up-to-date asset information throughout the hardware lifecycle.
• Maintain required component and emergency spare inventory levels at India location, as well as Berlin, DE, London, GBR, and Galway, IRE.
• Support and lead orientation sessions to get new hires operational on their Day 1.
• Ensure all New Hire Information is entered correctly and fulfilled, coordinating with the Global shipping vendor for fulfillment once fully implemented.
• Work with 3rd party contractor agencies and Wayfair Talent Acquisition on new hire issues.

Additional Responsibilities:

• Help the team meet or surpass established KPI goals (SLA, end-user survey, hardware metrics, NPS, etc.) for task completion.
• Communicate effectively with end-users and co-workers across multiple platforms and mediums (email, instant messaging, phone, ticket updates, and in-person).
• Utilize critical problem-solving skills to prioritize work and pivot on daily tasks.
• Implement creative solutions to deliver better service
• Provide analysis on data sets, metrics, and process flows, proposing enhancements on projects.
• Build reporting, dashboards, and data within ServiceNow.
• Build relationships with 3rd party vendors to support computer hardware sourcing.

Job Qualifications:

• ITIL knowledge
• Certified IT Asset Manager (CITAM) or Certified Asset Management Professional (CAMP).
• Experience with ServiceNow or similar ticketing systems.
• Experience with CMDB, JAMF, and Intune.
• Certified IT Asset Disposition (CITAD) – nice to have.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at [email protected]. If you would rather not have us retain your data please contact us anytime at [email protected].