we360.ai Looking for Technical Support Executive at Bhopal, Madhya Pradesh Full Time

We360.ai is an employee monitoring and productivity software. We are a young startup set to raise our pre-seed venture capital. We are actively seeking candidates who are interested in a very high growth and momentum environment. We360.ai is all about taking high-velocity and high-quality decisions. We believe in keeping our customers first at all costs. Although being just 12 months old, We360.ai is currently #1 in the world in this space having 2000+ companies and more than 15,000+ active users. For more information visit: www.we360.ai

Technical Support Executive/Manager – 02

Job Description: –

· Taking Ownership of customer issues reported and seeing problems through solution

· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

· Track computer system issues through to resolution, within agreed time limits

· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

· Properly escalate unresolved issues to appropriate internal teams (e.g. tech. team)

· Provide prompt and accurate feedback to customers

· Ensure all issues are properly logged

· Prioritize and manage several open issues at one time

· Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Required skills: –

· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

· Should have experience in trouble shooting windows, MAC and Linux operation system

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and troubleshoot basic technical issues

· Familiarity with remote desktop applications and help desk software

· Excellent problem-solving and communication skills

· Ability to provide step-by-step technical help, both written and verbal

· Bachelor’s degree in Information Technology, Computer Science or relevant field

Job Type: Full-time

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Day range:

Shift:

Ability to commute/relocate:

• Capital Mall , Bhopal – 462026, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Preferred)

Language: