ob description
Seeking a well-rounded, technical individual to be part of a Cisco Unified Communications team.
Supporting, Multiple tier 1 mission critical applications and communications infrastructure in a 24/7 environment.
RoleTechnical Support Manager
Industry TypeBPO / Call Centre
Functional AreaIT Hardware, Technical Support, Telecom Engineering
Employment TypeFull Time, Permanent
Role CategoryTechnical Support
Supporting, Multiple tier 1 mission critical applications and communications infrastructure in a 24/7 environment.
Systems include Cisco CUCM, Cisco Contact Center Enterprise,
Cisco Unity, Vocera, WebEx, Cisco Prime, Cisco Expressway,
Calabrio, Variphy, Spok, Voalte, and AirWatch/Workspace One.
The team member will spend time on support through a ticketing system along with project work.
This includes end user support and device support, development, scripting, engineering, system support, and be part of a 24 hour on-call rotation which would occur for one full week at a time every four weeks.
Develops and maintains system specification and technical documentation.
Acts as liaison between Information Technology vendors and TGH.
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