The tasks of these Engineers could include one or more of the following:
Must possess the zeal to demonstrate Customer First culture in every interaction
Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
A+ , N+, MCSA, MCSE Technical certifications would be added advantage.
Functions : Others Industries : ITES/BPO, Telecom, Other, Other Skills/Roles I hire for: Bpo, Kpo, F&A, Banking, Mortgage, Insurance, It...
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